HT
Henry T
1 reviews | Active since Jan 2018
18 Sept 2023, 15:19
Poor Service
I've made use of Me&You since 2021 and in August of 2023 I had no internet. The call centre was unable to resolve the issue, saying that there is no coverage in the area. This did not make sense at all because the router has not moved since 2021. They were unable to resolve the issue, leaving no choice but to cancel and find an alternative service provider. The cancellation process has been nothing short of shocking and 10 days after requesting a cancellation they are still unable to confirm that the service has been cancelled or even when it will be cancelled.
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Replies (2)
Me&You Mobile's replyOfficial
19 Sept 2023, 12:33Dear Henry ,
I sincerely apologize for the inconvenience you've experienced with our service and the delay in processing your cancellation request. Your feedback is important to us, and we take your concerns seriously.
I understand that you've been a loyal customer since 2021, and the recent internet connectivity issues have been frustrating. We genuinely regret any inconvenience this has caused you. The explanation provided regarding the lack of coverage in your area does indeed seem perplexing, especially considering your long-term service history.
Regarding your cancellation request, I want to assure you that it is being actively processed. Our team is working diligently to confirm the cancellation and provide you with a timeline for completion. I understand the urgency of this matter, and I'm personally overseeing the process to ensure it's resolved as swiftly as possible.
I apologize for the delay in confirming the cancellation and any frustration it has caused. We will do everything in our power to expedite this process and provide you with a confirmation of cancellation and any necessary final steps. If you have any specific concerns or additional information you'd like to share, please do not hesitate to contact our customer support team at [Customer Support Contact Information].
Your patience during this time is greatly appreciated, and I want to thank you for being a valued customer of Me&You. We are committed to resolving this situation to your satisfaction and ensuring a smooth transition should you choose an alternative service provider.
We apologize once again for any inconvenience and thank you for bringing this to our attention.
Sincerely,
[Nomasonto Msomi]
[Team Leader]
[***]
I sincerely apologize for the inconvenience you've experienced with our service and the delay in processing your cancellation request. Your feedback is important to us, and we take your concerns seriously.
I understand that you've been a loyal customer since 2021, and the recent internet connectivity issues have been frustrating. We genuinely regret any inconvenience this has caused you. The explanation provided regarding the lack of coverage in your area does indeed seem perplexing, especially considering your long-term service history.
Regarding your cancellation request, I want to assure you that it is being actively processed. Our team is working diligently to confirm the cancellation and provide you with a timeline for completion. I understand the urgency of this matter, and I'm personally overseeing the process to ensure it's resolved as swiftly as possible.
I apologize for the delay in confirming the cancellation and any frustration it has caused. We will do everything in our power to expedite this process and provide you with a confirmation of cancellation and any necessary final steps. If you have any specific concerns or additional information you'd like to share, please do not hesitate to contact our customer support team at [Customer Support Contact Information].
Your patience during this time is greatly appreciated, and I want to thank you for being a valued customer of Me&You. We are committed to resolving this situation to your satisfaction and ensuring a smooth transition should you choose an alternative service provider.
We apologize once again for any inconvenience and thank you for bringing this to our attention.
Sincerely,
[Nomasonto Msomi]
[Team Leader]
[***]
Me&You Mobile's reply19 Sept 2023, 12:33
Official
Dear Henry ,
I sincerely apologize for the inconvenience you've experienced with our service and the delay in processing your cancellation request. Your feedback is important to us, and we take your concerns seriously.
I understand that you've been a loyal customer since 2021, and the recent internet connectivity issues have been frustrating. We genuinely regret any inconvenience this has caused you. The explanation provided regarding the lack of coverage in your area does indeed seem perplexing, especially considering your long-term service history.
Regarding your cancellation request, I want to assure you that it is being actively processed. Our team is working diligently to confirm the cancellation and provide you with a timeline for completion. I understand the urgency of this matter, and I'm personally overseeing the process to ensure it's resolved as swiftly as possible.
I apologize for the delay in confirming the cancellation and any frustration it has caused. We will do everything in our power to expedite this process and provide you with a confirmation of cancellation and any necessary final steps. If you have any specific concerns or additional information you'd like to share, please do not hesitate to contact our customer support team at [Customer Support Contact Information].
Your patience during this time is greatly appreciated, and I want to thank you for being a valued customer of Me&You. We are committed to resolving this situation to your satisfaction and ensuring a smooth transition should you choose an alternative service provider.
We apologize once again for any inconvenience and thank you for bringing this to our attention.
Sincerely,
[Nomasonto Msomi]
[Team Leader]
[***]
I sincerely apologize for the inconvenience you've experienced with our service and the delay in processing your cancellation request. Your feedback is important to us, and we take your concerns seriously.
I understand that you've been a loyal customer since 2021, and the recent internet connectivity issues have been frustrating. We genuinely regret any inconvenience this has caused you. The explanation provided regarding the lack of coverage in your area does indeed seem perplexing, especially considering your long-term service history.
Regarding your cancellation request, I want to assure you that it is being actively processed. Our team is working diligently to confirm the cancellation and provide you with a timeline for completion. I understand the urgency of this matter, and I'm personally overseeing the process to ensure it's resolved as swiftly as possible.
I apologize for the delay in confirming the cancellation and any frustration it has caused. We will do everything in our power to expedite this process and provide you with a confirmation of cancellation and any necessary final steps. If you have any specific concerns or additional information you'd like to share, please do not hesitate to contact our customer support team at [Customer Support Contact Information].
Your patience during this time is greatly appreciated, and I want to thank you for being a valued customer of Me&You. We are committed to resolving this situation to your satisfaction and ensuring a smooth transition should you choose an alternative service provider.
We apologize once again for any inconvenience and thank you for bringing this to our attention.
Sincerely,
[Nomasonto Msomi]
[Team Leader]
[***]
HT
Henry T's updateReviewer Update
26 Sept 2023, 11:48Dear Nomasonto
I made contact with the call centre today because no arrangements have been made to collect the router and the matter remains unresolved. It is a week since you promised to give this issue attention and to expedite the process.
I made contact with the call centre today because no arrangements have been made to collect the router and the matter remains unresolved. It is a week since you promised to give this issue attention and to expedite the process.
HT
Henry T's update26 Sept 2023, 11:48
Reviewer Update
Dear Nomasonto
I made contact with the call centre today because no arrangements have been made to collect the router and the matter remains unresolved. It is a week since you promised to give this issue attention and to expedite the process.
I made contact with the call centre today because no arrangements have been made to collect the router and the matter remains unresolved. It is a week since you promised to give this issue attention and to expedite the process.