Poor assistance today.

My lines were soft locked this morning for non payment. Which I do not understand as there was definitely money in the card. I then sent a WhatsApp message and got no response. I then called customer care at 3pm and waited 10 minutes for an answer. I was guided as to how to pay the account and once I did so I was told my lines would be active in 15 minutes. My lines were still soft locked at 16:30, I then called and waited 15 minutes for an answer. I was told there were issues with unblocking lines in general however they can now see my line is active. I have since then turned phone phone off and on twice with no luck. <br> <br> Surely if you can't assist for some reason then just say so. Worse I have to wait on hold for so long just to be told that my problem is resolved when it isn't. <br> <br> Please can someone sort this out and get back to me asap.