TM
Tsebo M
1 reviews | Active since Jul 2013
20 Feb 2024, 14:09
Placebo E-Sim and **** Ghost contract
I'm on the phone with Me&You Mobile and they find it very difficult to understand that I don't have a contract with them and that if there was never a contract between me and Me&You mobile it was never operational therefore no services was rendered.
E-sim took forever to activate. Support doesn't work, I know you think I'm exaggerating but there is no support on that call center number they will tell you from I cant hear you to I don't understand you etc.. I Cant buy airtime for the sim card never was able to use a single cent on the sim card.
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Replies (1)
Me&You Mobile's replyOfficial
20 Feb 2024, 16:22Good Day ,
Thank you for bringing your concerns regarding your experience with Me&You Mobile to our attention. We sincerely apologize for the inconvenience and frustration you have encountered, and we are committed to addressing your issues promptly.
Upon reviewing your complaint, we understand the gravity of the situation and are taking immediate steps to rectify it. Our team is currently investigating the activation process of your eSIM and the issues you encountered with our customer support and airtime purchase services.
Please rest assured that we take matters of customer satisfaction and service quality very seriously, and we will work diligently to resolve your concerns and ensure a better experience moving forward.
In the meantime, if there are any specific details or additional information you would like to provide to assist us in our investigation, please don't hesitate to reach out to us directly at ***.
Once again, we apologize for the inconvenience caused, and we appreciate your patience and understanding as we work to address your concerns.
Thank you for your feedback, and we look forward to resolving this matter to your satisfaction.
Best regards,
Nomasonto (Me&You Support Team)
Thank you for bringing your concerns regarding your experience with Me&You Mobile to our attention. We sincerely apologize for the inconvenience and frustration you have encountered, and we are committed to addressing your issues promptly.
Upon reviewing your complaint, we understand the gravity of the situation and are taking immediate steps to rectify it. Our team is currently investigating the activation process of your eSIM and the issues you encountered with our customer support and airtime purchase services.
Please rest assured that we take matters of customer satisfaction and service quality very seriously, and we will work diligently to resolve your concerns and ensure a better experience moving forward.
In the meantime, if there are any specific details or additional information you would like to provide to assist us in our investigation, please don't hesitate to reach out to us directly at ***.
Once again, we apologize for the inconvenience caused, and we appreciate your patience and understanding as we work to address your concerns.
Thank you for your feedback, and we look forward to resolving this matter to your satisfaction.
Best regards,
Nomasonto (Me&You Support Team)
Best regards,
Me&You Mobile's reply20 Feb 2024, 16:22
Official
Good Day ,
Thank you for bringing your concerns regarding your experience with Me&You Mobile to our attention. We sincerely apologize for the inconvenience and frustration you have encountered, and we are committed to addressing your issues promptly.
Upon reviewing your complaint, we understand the gravity of the situation and are taking immediate steps to rectify it. Our team is currently investigating the activation process of your eSIM and the issues you encountered with our customer support and airtime purchase services.
Please rest assured that we take matters of customer satisfaction and service quality very seriously, and we will work diligently to resolve your concerns and ensure a better experience moving forward.
In the meantime, if there are any specific details or additional information you would like to provide to assist us in our investigation, please don't hesitate to reach out to us directly at ***.
Once again, we apologize for the inconvenience caused, and we appreciate your patience and understanding as we work to address your concerns.
Thank you for your feedback, and we look forward to resolving this matter to your satisfaction.
Best regards,
Nomasonto (Me&You Support Team)
Thank you for bringing your concerns regarding your experience with Me&You Mobile to our attention. We sincerely apologize for the inconvenience and frustration you have encountered, and we are committed to addressing your issues promptly.
Upon reviewing your complaint, we understand the gravity of the situation and are taking immediate steps to rectify it. Our team is currently investigating the activation process of your eSIM and the issues you encountered with our customer support and airtime purchase services.
Please rest assured that we take matters of customer satisfaction and service quality very seriously, and we will work diligently to resolve your concerns and ensure a better experience moving forward.
In the meantime, if there are any specific details or additional information you would like to provide to assist us in our investigation, please don't hesitate to reach out to us directly at ***.
Once again, we apologize for the inconvenience caused, and we appreciate your patience and understanding as we work to address your concerns.
Thank you for your feedback, and we look forward to resolving this matter to your satisfaction.
Best regards,
Nomasonto (Me&You Support Team)
Best regards,