Payments don't get processed and line gets locked few times a month

Really difficult for them to process a payment. You send an email with a proof of payment and it doesn't get processed, even though the reply to the email suggests it will. You get locked from making calls. Call them and they unlock the line, and 2 days later it gets locked again and you have to call and explain yet again.

Next month, same situation.

Makes you wonder why you need to put a reference number on a deposit slip if it doesn't get processed by the accounts department.

Now looking to port out, cant handle the frustration because of their incompetence.