Pathetic service from provider
I ordered my sim card online from me& you mobile and activated it online upon receiving it which was on the 6 April 2016 ( which was also very problematic). The sim activation on the profile failed and i called in on the same day and was told it going to be activated the following day. The following day it was still not activated so i called in again. A consultant ,Meranda Pillay then told me shes going to escalate it to IT and its its going to be activated the following day , Friday the 8th April 2016. <br> <br> The Friday morning it was still not activated so i called in AGAIN and demanded to speak to a superior/manager but was told hes in a meeting and he'd call me back in an hour, im still waiting on that call...?? <br> <br> Friday evening i called back AGAIN, a consultant reassured me that IT would activate it on Saturday morning, knowing well that IT does NOT work on a weekend but still told me anything to get me off the line . I called every single day for the past week and the consultants tell me the same thing ' we are investigating the problem' and every day i demand to speak to a manager but hes ALWAYS ' in a meeting' or ' he just stepped out but we will get him to call you'.
Please accept our apologies for your poor experience.
We have escalated your query, and will be in contact with you shortly.
Many thanks,
me&you mobile
Please accept our apologies for your poor experience.
We have escalated your query, and will be in contact with you shortly.
Many thanks,
me&you mobile
