1 reviews | Active since Jan 2016

13 Apr 2016, 12:02

Pathetic service from provider

I ordered my sim card online from me& you mobile and activated it online upon receiving it which was on the 6 April 2016 ( which was also very problematic). The sim activation on the profile failed and i called in on the same day and was told it going to be activated the following day. The following day it was still not activated so i called in again. A consultant ,Meranda Pillay then told me shes going to escalate it to IT and its its going to be activated the following day , Friday the 8th April 2016. <br> <br> The Friday morning it was still not activated so i called in AGAIN and demanded to speak to a superior/manager but was told hes in a meeting and he'd call me back in an hour, im still waiting on that call...?? <br> <br> Friday evening i called back AGAIN, a consultant reassured me that IT would activate it on Saturday morning, knowing well that IT does NOT work on a weekend but still told me anything to get me off the line . I called every single day for the past week and the consultants tell me the same thing ' we are investigating the problem' and every day i demand to speak to a manager but hes ALWAYS ' in a meeting' or ' he just stepped out but we will get him to call you'.

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Replies (1)
Me&You Mobile
Me&You Mobile's reply14 Apr 2016, 14:03
Official
Hello marwaan59,

Please accept our apologies for your poor experience.

We have escalated your query, and will be in contact with you shortly.

Many thanks,
me&you mobile