PAID IN FULL, but my LINE is SUSPENDED!!!

They 1st sent me a message that my debit order failed! There was money in my account, I don’t understand why it failed🫤 I called in and was told of bank system errors! I understood & paid manually my monthly bill of R274-00, and I sent the pop! Then they went into my account and took R249-00-not sure why!!! Now, they have just suspended my line! Really now…😩 Activate my line now & pay my money back (R249) with the same speed you took it with!!!!