Overcharging and double debit orders

<p>Being overcharged monthly and when queried i get told that a internet session wasn't ended and therefore accumulated almost R100 more despite putting a credit limit on my account. The credit limit to my knowledge is to prevent one from going over the prescribed limit and not to get told to look over my contract for the "fine print".</p> <p>Was debited double and was told a refund would be processed 24 hours later but queried it 72 hours later after no refund was recieved and was told it would take 10 days to refund.</p> <p>In a competitive industry such as this one is where all that sets competitors apart is service, i am offended by the lacklustre attitude in resolving these matters and caution consumers that this company has no relationship to there word. </p>