1 reviews | Active since Apr 2017
Obviously don't weant new business - Shocking Experience !
<p>1. I app**** online and got an email to tell me payment has been received and my sim is on the way.</p> <p>2. I phone 4 days later, they tell me there was a payment issue, I need to resubmit ( yes I CALLED THEM )</p> <p>3. I resubmit payment and they promise my sim will be delivered next day ( Friday 31 March ) -No delivery done.</p> <p>4. I contact them via email to ask what is going on on Monday 3 April. They tell me order has been dispatched.</p> <p>5. I receive nothing on Monday or Tuesday.</p> <p>6. Today I CALL, not them, I CALL to find out where my sim card is. The call centre agent tells me I have to phone the courier company directly.</p> <p>7. The courier company advises me that Me&You mobile had given them a patial address and therefore cannot deliver.</p> <p> </p> <p>Why the ^%&%%& did no one ever call me in this process when there were issues? I have to follow up, call the courier. I don't want your business, you want mine remember. Utterly useless !!!!</p>
Thank you for bringing this to our attention, we apologise for any inconvenience caused. Our specialists are currently investigating the issue with your delivery and will be in contact with you shortly.
Kind Regards
The meandyou mobile team
Thank you for bringing this to our attention, we apologise for any inconvenience caused. Our specialists are currently investigating the issue with your delivery and will be in contact with you shortly.
Kind Regards
The meandyou mobile team
Still NO response. Wow wow wow. Tomorrow it is 7 days after I was promised delivery of my simcard. Seeing that it is delivered from Johannesburg to Johannesburg this really amazes me ! I could have got the sim card from china, it would have been here quicker.
Still NO response. Wow wow wow. Tomorrow it is 7 days after I was promised delivery of my simcard. Seeing that it is delivered from Johannesburg to Johannesburg this really amazes me ! I could have got the sim card from china, it would have been here quicker.
As per our telephonic conversation , the courier company is having a problem with the address which was provided.
Currently we are in contact with Courier It to get this issue resolved.
We do apologise for the inconvenience caused and will be in contact with you shortly.
Kind Regards
The meandyou mobile team
As per our telephonic conversation , the courier company is having a problem with the address which was provided.
Currently we are in contact with Courier It to get this issue resolved.
We do apologise for the inconvenience caused and will be in contact with you shortly.
Kind Regards
The meandyou mobile team
Still have no feedback on when my SIM will be delivered. Did not get back to me today as pomised.
Still have no feedback on when my SIM will be delivered. Did not get back to me today as pomised.
I still have no reply . it is now 8 days after my sim card was promised.
I still have no reply . it is now 8 days after my sim card was promised.
As per Courier It your SIM card has been delivered on the 8-Apr-2017
We do apologise for the delay and inconvenience caused
Kind Regards
The meandyou mobile team
As per Courier It your SIM card has been delivered on the 8-Apr-2017
We do apologise for the delay and inconvenience caused
Kind Regards
The meandyou mobile team
Really? Where was it delivered? Who signed for it? Perhaps someone should have thought to let me know. I have just connected to your brand manager on linked in , I will forward the whole thread to him and see what he makes of it. They should get someone competent to handle complaints, you have just made everything so much worse!
Really? Where was it delivered? Who signed for it? Perhaps someone should have thought to let me know. I have just connected to your brand manager on linked in , I will forward the whole thread to him and see what he makes of it. They should get someone competent to handle complaints, you have just made everything so much worse!
We have received proof of delivery from the courier company , the person that signed for the SIM card is Timo on the 07-April-2017 at 11:20 .
The SIM card was delivered to : Office 103 Market Trader
Kind Regards
The meandyou mobile team
We have received proof of delivery from the courier company , the person that signed for the SIM card is Timo on the 07-April-2017 at 11:20 .
The SIM card was delivered to : Office 103 Market Trader
Kind Regards
The meandyou mobile team