1 reviews | Active since Jan 2015
Number canceled and then account debited
I have been a customer of me and you mobile since 2015 and stared off with a R300 a month contract and later moving down to a R50 a month contract when I no longer needed such a big contract. I left the contract running as I needed the number.
In July of 2017 something occurred and payment were no longer debited from my account. The number was not in a phone at a time so I was not aware of the problem.
The number was then canceled in November 2017 and then in December 2017 R200 was debited from my account. I then queried what had happened and was informed that my number had been cancelled due to my card being restricted. How then was it possible that they were able to debit my account in December and that other service providers are able to debit my card?
The least they could have done was emailing me to inform me when they saw that the number wasn’t active in a phone. Now I’ve lost the number and they claim there is nothing they can do.
The worst part is my account was successfully debited my after my number has been cancelled. Then they shift the blame on me.
This is truly poor service.
I would like my number back.
Hi Demetri
Thank you for taking the time to bring this matter to our attention.
We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter.
We will get back to you as soon as possible.
Kind Regards
The meandyou mobile team
Hi Demetri
Thank you for taking the time to bring this matter to our attention.
We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter.
We will get back to you as soon as possible.
Kind Regards
The meandyou mobile team
Hi There Demetri
Thank you for your enquiry
Kindly note we have tried to contact you on the number you have provided ***, however this number rings continuously with no answer.
Please may we have an alternative contact number and a more suitable time to contact you?
Kind Regards
The meandyou mobile team
Hi There Demetri
Thank you for your enquiry
Kindly note we have tried to contact you on the number you have provided ***, however this number rings continuously with no answer.
Please may we have an alternative contact number and a more suitable time to contact you?
Kind Regards
The meandyou mobile team
Hi Demetri
Thank you for your enquiry
As advised on our telephone conversation, you will need to contact Cell C as Me&you mobile is unable to recover your number due to the fact that it was deactivated in November 2017. As per your request, we have sent you an e-mail with contact details.
Kind Regards
Hi Demetri
Thank you for your enquiry
As advised on our telephone conversation, you will need to contact Cell C as Me&you mobile is unable to recover your number due to the fact that it was deactivated in November 2017. As per your request, we have sent you an e-mail with contact details.
Kind Regards