NOT HAPPY WITH OVERALL EXPERIENCE

I am utterly disappointed by Me&You Mobile and regret signing up. The company was recommended by Multichoice when I enquired on upgrading my decoder, seems like valuable details such as their ridiculous cost weren't disclosed when concluding their sales pitch. I took up a deal of R249 which comprise of a router/sim on rental. I had issues activating which we only managed to activate 04.11.2022 after the 4th call, by 12.11.2022 the data was depleted to my horror. I accepted this since data is expensive but was still disappointed since I hardly enjoyed usage.

I decided to cancel since the data package is not for me, to my horror I am not slapped with a R749 bill and advised they will send the couriers the collect the router(which is in new since I only made use of it for a week) but am warned should this be damaged en route I will be liable for damages! how is this even legal, if this is no longer in my possession. The total due of R749: R350 for collection R150 for cancellation R249 my data usage I can't remember being informed that I will be liable for an additional R450, why are we being charged cancellation if this is a month on month use and not a contract. Eager to deliver but should a client no longer require service you are liable for collection?

Cancellation reference is : *** of which I requested in writing and waiting?