No Support; No Data Connectivity

Since the beginning of January, I have had no mobile data coverage on my Me&You Mobile SIM. Initially, I assumed the issue was on my side and restarted my phone several times, checked all network and APN settings, and tested the SIM in different conditions. The problem persisted.

I attempted to contact Me&You Mobile for support. Repeated phone calls either rang until the call cut out, returned a message stating that the number does not exist or gets stuck on the first selection option. Also, there is only one number to dial; no alternative number.

The chatbot on their website appears to be inactive and appears not to be manned. I submitted a support query via their website contact form and received only the automated acknowledgement email, with no further response to date. Subsequent follow-up emails to *** remains unanswered with not even an automated response.

While I can still access my customer back-office portal, I am unable to remove my card details or cancel my subscription, despite it being a month-to-month agreement.

In addition, Me&You Mobile’s Facebook page has not had any posts for approximately two years, which further raises concerns about whether the company is still actively operating.

Strangely, I see Me&You Mobile is quick to respond to complaints left on HelloPeter in spite of the lack of mentioned customer support.

Given the lack of data connectivity, absence of customer support and inability to cancel services, I am concerned that Me&You Mobile may have ceased operations or is no longer functioning normally.