No Sim Activation - Call Center Resolveless

They were unable to latch my sim card onto the tower, as a result, one week later I still have no activation and no internet. (And yes I followed activation instruction) When I called in they said "We will escalate the issue" but then nothing happens, the call center is ok, they are nice people, however, the companies policy seems to be questionable. These call center agents have no power and I am pretty sure they take a lot of flack from angry Me&you customers, but whoever is above the agents are either understaffed, or they are backlogged, or they simply don't care, whatever it is I deeply regret using their service, as I was hugely inconvenienced by this sim activation issue as I needed internet for business, don't use these guys for business! I learned a valuable lesson from these guys, and that is read up on reviews on the company you plan to purchase services from. I will request a refund, but after reading these reviews I ain't gonna hold my breath on ever seeing that money again, costly lesson, but well learned, thank you Me&you for teaching me a valuable life lesson.