No response on queries

I took a package with this company beginning of June 2017. I terminated my package 31 July 2017 due to terrible service and lack of clarity on billing, when you call you get told a different story by the consultants all the time. Since I terminated my account I have been waiting for my deposit to be refunded, this is now December and I am following up on the same thing. Every time I call the support line, they tell me, the money will be refunded in 14 days. On the 15th Nov, I called again to follow up and I was told about another 14 days, I have also submitted a query on their facebook page and the response is the same....we will get back to you. This is the type trouble you go through with this company when you need help. Even after I terminated my contract, it took them two months to release my number to be able to be ported to a different network, the consultants did not know how to release the number, I called every day and each day I got a different story.