No notification even though we had a R100 data limit

<p>We were caught with a huge bill in excess of R2400 rand and when we enquired with me&you mobile it seems the following happened - behind the scenes the phone made updates especially during the 22-23 Sept. We were not aware of this as I am sure you can understand as this was the first time this has happened to us. We were from the understanding that we are safe with the R100 limit restrictionon data and that we would be notified immediately if this limit was exceeded. to be perfectly honest. We were not notified at all!!!<br /> <br />I really cant understand that behind the scenes updates would cost R2400 for two days. This is the first time this has happened to us and completely horrified but can assure you this was not deliberate.</p> <p> </p> <p>When we requested that we simply cannot cannot afford this and would really be grateful if they could consider a favourable writing off this amount. Although we recommended a lot of people to them, I am sorry to say this was their response from a lady called Karisha -</p> <p>Nerasha is not available today, however we are able to assist you :</p> <p> </p> <p>-As per terms and conditions</p> <p> </p> <p>4.3 Your credit limit, if applicable, is not guaranteed, and should you exceed your allocated credit limit, you will still be liable for the full amount due based on your usage. You accept that we do not guarantee to implement the Monthly Usage Limit and you remain responsible to pay for all Usage Charges spent on your SIM Card over and above the Monthly Usage Limit regardless whether or not we implement the Monthly Usage Limit. As a customer, you also have the ability to disable your monthly credit limit should you not want this facility available on your account. You can do this in your customer profile area on the Website or call in and our agents will take care of it for you.</p> <p> </p> <p>-You are liable for the charges occurred and the account cannot be closed unless you wish to cancel your account with me&you mobile .</p> <p> <br /> Needless to say we will be cancelling our contract today and will tell the whole wide world how they caught us. Be careful people sheep in wolf clothes</p>