No Internet from the Word Go, RAW Deal

Hi Hellopeter

I hope this email finds you well.

I had an offer to take a router from the MeandYou Mobile - BESTINTERNETcl Company at Durban on the 16 March 2021. I took it.

It was delivered on the 29 March 2021. Immediately got debited on the 31st of March 2021, kindly take note that it was not provided for as I had initially explained that I'm a SASSA PENSIONER. Therefore the possible known dates would be for the sassa payout to go off from the 4th - 6th at most of every new month. With that being said, it caused penalty fees or bank charges on its own.

Just when I was trying to resolve that issue calling in non stop. Little did I know that we would have problems with getting connected the entire month of April 2021. I called in once again trying to have the matter resolved in vain. I was taken from pillar to post trying to address both the issue of not having internet access as well as being allowed to at least pay manually as the debit date was definitely working against me. I kept on stressing that I'm not a private pensioner and therefore re**** on the dates the Sassa would propose for the money to be paid out.

My internet issue later got resolved on the 30th of April, finally got internet access. But we still got debited on the 31st of May once again. With a whole month of April not having internet access.. As well as Another added bank charge penalty fee went off, adding to the previous month (March)

It truly has been frustrating because not only is my credit score becoming dented but my penalty fees with the bank have escalated so much that I have hit a brick wall. I called again in May 17, a call centre agent by the name of Kim Naidoo was on the other end after trying to speak with a number of other agents named Ashley etc. I requested with the young lady to escalate my matter to the supervisor and at least let me speak to her superiors and maybe come up with a way that would reach both the company and myself. She took me from pillar to post to a point were I figured because I was not reaching a point that both benefited the company and myself. I'm better off to have the wifi deal as a whole canceled. I was not being satisfied as the customer. Not that I did not want to pay, but I was getting inconvenienced due to the fact that she was refusing to understand my issue with the debit order date and where I was coming from holistically.

I suppose she took the time and put me on hold to enquire with the supervisor but nothing was resolved because it was never canceled. Although she had promised that she will have it recorded that my profile is to be canceled. . Now the months are running by, a bank account number was not provided still. I still cannot pay manually. The debit order still goes off on the 31st which is ruining everything. My bank charges keeps on adding up from the previous ones... Its disheartening for lack of better word.

This company needs to be exposed as well as serve me right...

They must just come and take back their tool (router)

Unsatisfied customer Mrs Metsing