1 reviews | Active since Dec 2016

01 Dec 2016, 10:48

No data connection

<p>I have not had a data connection for 4 days now. They did an upgrade without informing their clients. Phoned support and only get a lame excuse that they are working on it. My ticket had apparently been escalated but it seems nothing happens. It seems the ambudsman and legal action will be the only way to resolve this. I use the data for business and have now lost money because of them. </p>

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Replies (5)
Me&You Mobile
Me&You Mobile's reply01 Dec 2016, 11:56
Official

We apologize for the inconvenience caused, the issue has been identified and our technical support department is currently working on the issue. One of our specialists will be in contact with you shortly.

Kind Regards

The meandyou mobile team

's update01 Dec 2016, 20:40
Reviewer Update

And nothing happened. Nobody called me and I am still offline. Me&You mobile support is very bad. Just excuses all the way. Time to move.

's update02 Dec 2016, 08:25
Reviewer Update

I've been off line for 5 days now. Nobody called me and I can't reach their support line. It's going from bad to ridiculous really fast.

Me&You Mobile
Me&You Mobile's reply02 Dec 2016, 09:05
Official

As per our discussion, we have identified the issue that is causing the data problems. Technical support is currently working on resolving the issue and will provide feedback in 24 working hours. We appreciate your patience with us and will be in contact with you later today.

Kind Regards

The meandyou mobile team

Me&You Mobile
Me&You Mobile's reply02 Dec 2016, 13:57
Official

As per our discussion the issue has been resolved. The sms issue has been escalated for the settings to be reset. We thank you for your patience and apologise for the inconvenience caused.

Kind Regards

The meandyou mobile team