Money *******, Lack of service and communication

<p>On the 25th of October I received the following message via text message on my mobile device.</p> <p> </p> <p>Hey you! You are nearing the end of your credit limit. Visit www.meandyoumobile.co.za to increase your credit limit. From me. 16:34</p> <p> </p> <p>Thereafter I no longer had any network coverage, and was unable to use my cellphone.</p> <p> </p> <p>I called the meandyoumobile service centre, and was notified that I had reached my limit and that my services have been barred, as I had reached my credit limit. </p> <p> </p> <p>In order for me to have network access, my credit limit would need to be increased, and that I would need to buy additional data in order.</p> <p> </p> <p>I was advised that my cellphone bill was over R3000 due to the fact that I had gone over my 1GB in bundle data rates.</p> <p> </p> <p>I asked why was I not notified via text message that I had reached my 1GB limit, and that out of bundle rates would apply earlier? It was communicated to me that meandyoumobile do not do this.</p> <p> </p> <p>I was a customer with Vodacom for many years, and they would always notify you should you near the end of your limit, and would also notify you as soon as out of bundle rates apply. </p> <p> </p> <p>Telephone call to meandyoumobile:</p> <p>26/10/2016 @ 08:32</p> <p>I called the call centre and a representative by the name of Zanele has advised that the out of bundle issue/cellphone account has been escalated to management, and should be rectified before I receive my November bill. I should call again in the first week of November to receive more feedback.</p> <p> </p> <p>I called in again on 01/11/2016 and Philisiwe advised me that my account was credited, and that only R303 was due. </p> <p> </p> <p>On the 25th of November I received an SMS:</p> <p>Hey you! You will be debited R2881.26 for your monthly me&you mobile bill on 30.11.2016</p> <p> </p> <p>I immediately contacted the call centre and was advised that the credit that Philisiwe assured me was done, was not reflecting on the system. Siyanda promised to call me back. He never did. I requested that the recorded phone calls be screened. </p> <p><br />On the 1st of December the amount of R2881.26 was debited from my account, and not R303 as advised by Philisiwe. </p> <p> </p> <p>Nobody returned my calls. </p> <p> </p> <p>Is there an ombudsman with whom I can lodge a complaint with? </p> <p> </p> <p> </p> <p><br /> </p>