ME&YOU WILL MAKE YOU TURN BLUE

Payment to ME&YOU mobile was made on Tuesday 12/07/2022. I Received the router & sim on Thursday 14/07/2022. Then I Contacted the ME&YOU mobile call centre by phone Friday 15/07/2022 and the person promised to activate the sim from his side and would phone me back. Neither of the two promises was kept. I contacted ME & YOU mobile via email on Friday 15/07/2022 and again on Saturday 16/07/2022 to inform them that if the sim has not been activated by Monday 18/07/2022 I will cancel the deal and they can send the courier back to collect the router and sim. On Wednesday 20/072022 their call centre phoned me and once again I informed them that the deal is cancelled and that they should collect their router and sim, then I want my money (R549) refunded. They contacted me on Saturday 23/07/2022 via email to inform me that the sim had been activated. The router and sim had been wrapped up for collection since Monday 18/07/2022 as promised on 16/07/2022, so I informed them that the deal had been telephonically cancelled with their call centre on Wednesday 20/07/2022. It appears that the left hand does not know what the right hand is doing in their company and I want nothing more to do with ME & YOU mobile. Thank you. Erasmus Kotze 0825 176 79 PS I sent an email to ICASA and also reported the matter to them on their website. Here is reference No. I received from their website FC4528. They did not even acknowledge receipt of my email and nothing has been done to rectify the problem. I have just returned from the bank and they informed me that ME&YOU mobile must cancel the deal and refund my money from their side because it was an online E.F.T. The router & sim have STILL not been collected today Monday 25/07/2022 even though it was packaged and ready to be collected on Monday 18/07/2022