JC
Jon Chetwynd-Palmer

1 reviews | Active since Aug 2018

13 Aug 2018, 17:26

Me&You Mobile RIP CUSTOMERS OFF - Do Not Use them!

Absolutely awful all around. Please do not get suckered into using Me and You mobile. The service is awful, there is little reception even in urban areas and my data would be turned off "accidentally". What really upset me occurred after going over the 150 new number phone call allocation; I dialled approx 10 more numbers than I was 'allowed' in a month, then was automatically downgraded to a new contract, with no option of getting back on that cheaper contract which I originally signed up for. On the new contract though - I was given 'credit' for data and phone calls. What this meant is that instead of telling/warning me when I went over the set data limit, they would automatically let me keep using data and bill me for it afterwards. When I complained about this and wanted to change contracts to a better provider, they wouldn't let me do so until I paid the new amount - WHICH I HAD NOT CONSENTED TO. Me&You is a joke and I'd seriously suggest people use different services.

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Replies (2)
Me&You Mobile
Me&You Mobile's reply13 Aug 2018, 17:30
Official

Thank you for taking the time to bring this matter to our attention.
We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter.
We will get back to you as soon as possible.


Kind Regards
The meandyou mobile team

Me&You Mobile
Me&You Mobile's reply14 Aug 2018, 11:48
Official

As per our telephonic conversation today, your cancellation request was received on the 13-08-2018 and your line will be cancelled at the end of August.
Once the request is received from the network you are porting to your number will be released.

We do apologise for the inconvenience caused.

Kind Regards
The meandyou mobile team