JS
Jaco S

1 reviews | Active since Jul 2017

05 Jul 2018, 17:39

Me&You mobile confused and unorganised

My debit order for meandyoumobile went trough my bank on 30 June. My phone got cut off on 02 July due to the transaction being declined according to them. trying to get hold of them was a mission since my mails went unanswered until today. the response was normal corporate song and dance with no success in communication or them actually trying to see if there is an issue in their system. getting hold of them now on chat talking to Andrea Maistry, which is also the person that responded to my mail earlier, the chat went in circles until she just ignored me. out the window with the "superior customer service" as they promise! all issues with this provider is a MISSION OF NOTE!

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Replies (1)
Me&You Mobile
Me&You Mobile's reply06 Jul 2018, 11:34
Official

Thank you for taking the time to bring this matter to our attention. As per our telephonic conversation,your debit order rejection will be sent to you so you can query with your bank.We will be in contact with you on email and telephone should you require further assistance.

Kind Regards

The meandyou mobile team