nW
nandi W

1 reviews | Active since Jul 2016

13 Oct 2023, 04:46

Me&you mobile - ********* and misleading

Not very eager to help. Once signed up, you'll be bound to a hefty contract and calcellation payment that takes months to sort out. You'll have issues with connection on a weekly basis, you will call them very often in order to reconnect your router with little to no success. They will come up with excuses such as: 1. Your address is incorrect (even though it was correct prior to these issues) 2. You messed around with the sim, you moved the router, you reset it. They fail to assist at each end. They will not call you back. They will not assess and assist. They will , by some epic fail, forget to debit your payment, very often, then bar you and you'll end up paying double the next month or end up paying via eft. Basically, you'll end up doing everything yourself, from payments, to figuring out the issues your router has (which is more often than not) and troubleshooting. When purchasing top up plans for your FLTE online, they will not add it to your data plan. You'll have to call in, with proof of purchase ready to email, where they question and dispute first, to only add the new bundle the following day. Pathetic is an understatement. It's been a week, and none of the consultants were able to call me back as they have promised in order to sort out the poor connection on my router. DO NOT SIGN UP! You'll regret it! Their finance dept. Can't seem to get their sh#t in order, must be a bunch of toddlers. Summary: don't sign up, you'll get *****ed over numerous times, they'll make excuses for all the issues, basically blaming you for it, skip your debit orders, you'll waste all of your minutes and airtime sorting out their **** and conveniently forget to top up your plan with every online purchase. You'll never have a proper internet connection nor fast download speed. Bunch of rip-off artists! Link to my Tiktok review and evidence to follow.

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Replies (2)
Me&You Mobile
Me&You Mobile's reply13 Oct 2023, 07:56
Official
 We're Sorry for Your Unpleasant Experience 
I understand that your experience has fallen short of what we aim to provide, and for that, we apologize. We do not take these issues lightly, and we are committed to addressing each of them.

To ensure your concerns are properly addressed, I've escalated your case to our customer support management team. They will conduct a thorough review of your issues and take immediate steps to investigate and resolve each one.I also want to personally address the matter of consultants not returning your calls. This is unacceptable and not reflective of our commitment to customer service. We are committed to improving communication and ensuring that our customers receive the support they need.

Additionally, I'd like to explore the specifics of your billing and connectivity issues. If you could provide us with your account details, it would be greatly appreciated.

We are determined to make things right, and we value your feedback as it helps us improve our services. We sincerely apologize for any inconvenience you've faced.Once we receive your account details, we will begin the process of addressing your concerns. If you have any further questions or issues, please do not hesitate to contact us directly at *** .

Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience with us. 

Kind Regards
Nomasonto ( Customer Care Manager)

nW
nandi W's update13 Oct 2023, 08:25
Reviewer Update
I've been promised to be assisted since Monday. To my surprise, I'm told that it's the sim card, then my data bundles, then my address that magically changed again. This is an ongoing vicious cycle of excuses.
Your systems should provide all the information you require regarding all issues experienced. That's if everything is even captured on the system.