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Nompumelelo
1 reviews | Active since Jun 2022
10 Jul 2023, 16:11
****mers!!!!
Since April 2023 I have been wasting my time and airtime calling this company that has ****med me. Today I called again asking them to cancel my subscription and Nelly said I need to send my bank statement first. Everytime I call to ask whats going on I am requested to send something. Last week I had to email a video of skynet fetching the router. No one ever gets back to me I have to follow up everytime and this Nelly has such an attitude you'd swear this was her company. I am so tired but I will not rest until I get my money back aswell as have this subscription canceled. I hope your future customers see this and see how badly you treat your customers.
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Replies (1)Me&You Mobile's replyOfficial
13 Jul 2023, 14:33 Dear Nompumelo, I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. We are currently working to have the matter resolved we will be keeping in contact with you up until this is all resolved
Me&You Mobile's reply13 Jul 2023, 14:33
Official
Dear Nompumelo, I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. We are currently working to have the matter resolved we will be keeping in contact with you up until this is all resolved
