CG
Christopher G

1 reviews | Active since Mar 2009

26 Oct 2016, 00:00

Meandyouarescr***ed

<p>Tried to phone today to be told I was suspended. i found out Meandyou had changed my price plan from 1 Oct without any warning or notification. What a shock. I checked my invoice to date and it was R1200 (3x usual). Support said they won't escalate and it take 3 days to investigate. Last issue took 4m to resolve! I'm stuck for the rest of the week with a huge bill and without a phone indefinitely</p>

0
Replies (5)
Me&You Mobile
Me&You Mobile's reply26 Oct 2016, 10:15
Official
We apologize for any inconvenience caused, we are investigating teh billing on your account and will be in contact with you shortly. Kind Regards The meandyou mobile team
Me&You Mobile
Me&You Mobile's reply26 Oct 2016, 16:36
Official

We have tried contacting you but reached voice mail. We will contact you again tomorrow the 27-October-2016.

Kind Regards

The meandyou mobile team

Me&You Mobile
Me&You Mobile's reply28 Oct 2016, 11:40
Official

We have tried contacting you to assist but reached voicemail, please provide us with an alternate number that we can contact you on.

Kind Regards

The meandyou mobile team

CG
Christopher G's update31 Oct 2016, 20:26
Reviewer Update

I haven't heard any voicemails and I have phoned in three times to leave a mesage with agents to ask you to please phone again (27th and 2x on 31st).

No-one has got back to me with any feedback. Philisiwe was supposed to call me.

The situation is now worse than it was above. I extended credit to make calls but still couldn't make. I logged queries about data usage with no reply. I logged further queries but no one has responded. It emerged today the operator (John) said last week he was logging further queries but hadn't actually logged them.

No one calls back when you phone in.

Tomorrow I will list all the queries I have logged which have not been answered

Me&You Mobile
Me&You Mobile's reply01 Nov 2016, 08:36
Official

We have tried contacting you again, could not reach you so we left a voice message. We will be in contact with you later today to assist further.

Kind Regards

The meandyou mobile team