Me&You Mobile - paid for but not delivered

<p>Stay away from them. Seriously save yourself months of chasing customer care while paying for mobile connectivity that you don't get. </p> <p> </p> <p>Excitedly bought their service and ported my number, alas the honeymoon didn't last long.</p> <p> </p> <p>My phone couldn't make calls one day, I called them and was told it's a system error and was reconnected. In September the same thing happened but this time I was told I owed them money, so I paid. The problem wasn't solved by October, so I called again and was told to pay for October and I will be reconnected - so I begrudgingly did. Only to call the next day because I was still not reconnected and be told that my number has been permanently disconnected following 60days of non-payment.</p> <p> </p> <p>When I request to speak to a manager they bring up, what I am forced to believe is the fictional and thus, constantly unnanavailable Stephanie Chetty/ Naidoo (her surname changes depending who you are speaking to) . So I decided to file a complaint because it's required before filing a complaint with ICASA, then I was told that I was disconnected following 30days of non-payment for September (September only has 30 days and I paid in September for September) I then filed a complaint and requested a refund for October and my deposit. Philisile Khuzwayo claimed the phantom Stephanie Chetty/Naidoo would get back to me about my complaint, investigation, a call record, confirmation of the complaint and refund within 72hrs...it is now over a week since.</p> <p> </p> <p>Me&You Mobile customer care services, just like their mobile service is paid for but not delivered. </p>