Me & You Mobile ACCOUNTS DEPARTMENT

I recently had a dispute with the company. The customer care team where above excellent in their efforts to assist me, however the kudo's ended there.

After 5 escalations to the accounts department, I requested the customer care manager to phone me. She was in a meeting on Saturday and I was told that she would phone me back. I presume she is still in that meeting.

Again on Monday, I made contact with customer care and again requested to speak to a manager. I was told that she is in a meeting and would phone me back. I am quite certain she had not left that first meeting yet as she never phoned me. Two more escalations where filed.

On summarizing my experience, if you have any query that need attention more than the great call center personnel (excluding our "always-in-a-meeting" manager), do not expect any results. Just pay your monthly account. That is all they seem to be concerned about.

Regarding any response (customer care made SEVEN escalated enquiries on my behalf and even CC'd HEADS OF DEPARTMENT) from accounting... they might well still be in a meeting with our manager.

I would like to see if M&Y take this up with their CEO and provide feedback in why accounting did not respond to SEVEN escalated enquiries.