ME & U Mobile absolute bunch of clowns

I will not recommend this company to any one. Few months ago I ported my number from Cell C to me & u mobile. I received my new sim two days later via courier, and a day or so after this my Cell C card stopped working. I inserted my new sim and from there on I have had nothing but issues. I couldn't recharge, I couldn't load data, my profile on the me & u mobile website showed that I had to port my number. This went on for days at end. I run a business, I was unable to do so as my business rely solely on my phone. Because my wife did the little sim only contract on her name I was unable to resolve anything from my side. Your *********** call center would promise to phone you back after 1 hour, never does. After many threatening calls and various consultants I was unable to use the unlimited package I app**** for, for R399. This again was a mission as that only worked for 1 month and I was down to not being able to make any calls. At this point my profile still showed that my card had to be RICA'd and profile to be activated. Many calls and finally, I must note that my bank account details were reflecting on their billing system and on my profile. Loading data was an absolute struggle they could just not get this right. Many calls to Prenolin, and finally after the 3rd month it seemed as if things were going right. Come on, I am a client dealing with a service provider that cant provide a service they advertise, "no fuss, no frills" option.

13 December 2019 I receive a call from a random person enquiring about a 1GB for R50 deal, advertised at ME & U mobile. Me & U mobile used my number as a point of contact and clients were phoning me, I have a SMS as proof. I reported this, never heard anything from this ever since, not that I expected to as Me & U mobile has a reputation not to feedback anyways.

Yesterday my Me & You card stopped working, I thought its just network that's off briefly but soon realised my card was suspended. I never got notified, nor informed and without warning or noticed these clowns suspended my line. I cant call, WhatsApp, sms anything. Yes another blow to my business, unable to call, any clients nothing. No after hour support so it had to wat for today, 20 December 2019. If one calls their customer care number *** it simply says "the number you called is congested" Doesn't matter what means you try to phone from. I am unable to use my primary number as its suspended. After numerous attempts via the on line chat, I was informed that due to an unsuccessful debit on 18 December 2019 my line was suspended. This was and is absolute *******, I had to forward a bank statement with personal information proving their blatant bull****. Further more, my bank card was debited 19 December 2019 with R722.32, as per Ashmika they tried debiting R433.00, again conflicting bull****.

Never have I experienced poor service like this. One person covers for another, no where in all of this any of the untrained call center agents took the time to listen to me the client, I will not recommend this company to anyone else out looking for a new alternative. I have 20 years of experience in the telecommunications industry, all I can say is stay away from Me & U Mobile.