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Stephen C

1 reviews | Active since Dec 2017

20 Dec 2017, 09:10

Me and you ***** money from you. DO NOT USE THIS SERVICE PROVIDER

This is supposed to be a "PREPAID" service. Around March/April, I discontinued this service. They kept billing me and deducted R 2600.23 from my account. I reversed payment, as I had not used the service. Long story, but my bank said that M&Y insisted on R 926.09 and had invoices to prove it. ( off course they did, they just produced an invoice, remember, I had not used that service for at least 2 months by now) . The back and forth from the bank was a pain in the ass, so i let it go. R 926.09. Yesterday I got a call from lawyers saying I owe R 2400. Where does that come from???? Then I call M&Y and they say its "written off" and I'm listed on ITC. The amount that Y&M INSISTED ON R 926,was paid by my bank in July already. Where does this R 2400 come from?????Me & you is a pre-paid service. Month to month. I cancelled on their website on 3 occasions. Being a web page email, I have no record, but I’m sure they do. Yet, they will not acknowledge. The invoice in question was for the following month, “prepaid”. It was NOT for services and or data and voice used. Don't give your credit card numbers, they will just keep deducting. So its not a debit order, it goes off as a transaction.

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Replies (2)
Me&You Mobile
Me&You Mobile's reply20 Dec 2017, 11:41
Official

Hi Stephen

Thank you for taking the time to bring this matter to our attention.
We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter.
We will get back to you as soon as possible.

Kind Regards

The meandyou mobile team

Me&You Mobile
Me&You Mobile's reply20 Dec 2017, 14:40
Official

Hi Stephen

A Me&you Mobile consultant has made contact with you.

As per the telephonic conversation, your were erroneously invoiced From June 2017 to September 2017 As we had previously advised you that our Billing department would be made aware of your Cancellation request.

We have requested that the amount of R2100 be credited as you are not liable for this amount. Our Collections department has been instructed to stop calling you regarding unpaid bills to Me&You mobile.

Thank you for your time and patience with Me&you Mobile.

Once again our Sincere apologies for the inconvenience caused.

Kind Regards