Me and you mobile frustrating me so I cant port my number and leave them

I tried to get my number ported from me and you mobile to another service provider. This was a number I have had for 20 years and I came with to me and you. they have simply give me the run around. its either they say they are checking the billing department, once they got tired of that, they started saying they have never received the request from the service provider I want to join. The new service provider sent them the request several times, and the last time they even sent the port ID number. me and you mobile consultant finally confirmed that the port ID number is on their system. Still the porting did not happen as Me and You mobile did not release the number.. They keep saying I must ask the new service provider to request for the number. this the new service provider has done at least 4 times and I dont want to keep asking them that over and over.... I have phoned, written emails, but there are no responses and they say they dont have offices otherwise I would have gone there... In essense, it seems they are refusing to release the number.... they want to frustrate me so I dont port the number or cant use it.... Beware if you subscribe to me and you mobile,they are OK while you re there, but once you want to leave.......Its another story