RM
Rishadh M
1 reviews | Active since Jan 2013
07 Nov 2023, 14:56
Me and You Mobile despicable service and overcharging.
This company has been overcharging me. I was buying airtime from them and paying immediately. They then deduct the money from my account at the end of the month. I then cancelled my subscription and they charged me for an additional 2 months. After which they request bank statements which is very personal. I sent the bank statements on the 5th September 2023 and they have to date not responded. It is 2 months later. Today I called Nomasonto and she says she lost the email but promptly located the bank statements 2 minutes into the conversation. . She promises to call me back in 5 minutes and ****. she has not called. Ref no: Ticket [#***] - Bill Dispute
I have spoken to Nomasonto again today 07-11-23 at 14h37, she promised to call me back in 10 minutes and the 10 minutes has passed. This lady works in online customer care and never keeps to her word. this is my second post on Hello Peter about this issue. She does not let me finish what I am saying and cuts me while I am talking. That is not how customer service works.
My advice is not to use this company. they are No frills, No Fuss, Big ******* and NO SERVICE
Helpful (0)
Replies (3)0
Replies (3)
Me&You Mobile's replyOfficial
08 Nov 2023, 08:01Good Day ,
I want to extend our sincerest apologies for the issues you've encountered, and I appreciate your patience in sharing your concerns with us. Your experience does not meet the standard of service we aim to provide, and we are committed to addressing and resolving this matter.
Regarding the overcharging and billing dispute, please allow us to outline the steps we will take to address the situation:
Billing Review: Our team will conduct a thorough review of your billing history, including the overcharging and the additional charges after canceling your subscription. We will ensure that the billing reflects the correct transactions.
Bank Statements: We understand that providing bank statements is a sensitive matter, and we sincerely apologize for any inconvenience. Your bank statements were received, and we will investigate the issue promptly.
Improving Customer Service: Your feedback about the service you received from Nomasonto is valuable, and we take it seriously. We are committed to improving our customer service and ensuring that your experience is more positive in the future.
Please be assured that we are dedicated to resolving these issues and providing you with a satisfactory resolution. If you have any additional information or questions related to this matter, please feel free to share them with us.
We value your business and your feedback, and we hope to regain your trust in our services. If you wish to discuss this matter further or have any additional concerns, please do not hesitate to reach out to our customer support team.
Thank you for taking the time to bring this matter to our attention, and we are committed to addressing and improving your experience.
Sincerely,
Me&You Management
I want to extend our sincerest apologies for the issues you've encountered, and I appreciate your patience in sharing your concerns with us. Your experience does not meet the standard of service we aim to provide, and we are committed to addressing and resolving this matter.
Regarding the overcharging and billing dispute, please allow us to outline the steps we will take to address the situation:
Billing Review: Our team will conduct a thorough review of your billing history, including the overcharging and the additional charges after canceling your subscription. We will ensure that the billing reflects the correct transactions.
Bank Statements: We understand that providing bank statements is a sensitive matter, and we sincerely apologize for any inconvenience. Your bank statements were received, and we will investigate the issue promptly.
Improving Customer Service: Your feedback about the service you received from Nomasonto is valuable, and we take it seriously. We are committed to improving our customer service and ensuring that your experience is more positive in the future.
Please be assured that we are dedicated to resolving these issues and providing you with a satisfactory resolution. If you have any additional information or questions related to this matter, please feel free to share them with us.
We value your business and your feedback, and we hope to regain your trust in our services. If you wish to discuss this matter further or have any additional concerns, please do not hesitate to reach out to our customer support team.
Thank you for taking the time to bring this matter to our attention, and we are committed to addressing and improving your experience.
Sincerely,
Me&You Management
Me&You Mobile's reply08 Nov 2023, 08:01
Official
Good Day ,
I want to extend our sincerest apologies for the issues you've encountered, and I appreciate your patience in sharing your concerns with us. Your experience does not meet the standard of service we aim to provide, and we are committed to addressing and resolving this matter.
Regarding the overcharging and billing dispute, please allow us to outline the steps we will take to address the situation:
Billing Review: Our team will conduct a thorough review of your billing history, including the overcharging and the additional charges after canceling your subscription. We will ensure that the billing reflects the correct transactions.
Bank Statements: We understand that providing bank statements is a sensitive matter, and we sincerely apologize for any inconvenience. Your bank statements were received, and we will investigate the issue promptly.
Improving Customer Service: Your feedback about the service you received from Nomasonto is valuable, and we take it seriously. We are committed to improving our customer service and ensuring that your experience is more positive in the future.
Please be assured that we are dedicated to resolving these issues and providing you with a satisfactory resolution. If you have any additional information or questions related to this matter, please feel free to share them with us.
We value your business and your feedback, and we hope to regain your trust in our services. If you wish to discuss this matter further or have any additional concerns, please do not hesitate to reach out to our customer support team.
Thank you for taking the time to bring this matter to our attention, and we are committed to addressing and improving your experience.
Sincerely,
Me&You Management
I want to extend our sincerest apologies for the issues you've encountered, and I appreciate your patience in sharing your concerns with us. Your experience does not meet the standard of service we aim to provide, and we are committed to addressing and resolving this matter.
Regarding the overcharging and billing dispute, please allow us to outline the steps we will take to address the situation:
Billing Review: Our team will conduct a thorough review of your billing history, including the overcharging and the additional charges after canceling your subscription. We will ensure that the billing reflects the correct transactions.
Bank Statements: We understand that providing bank statements is a sensitive matter, and we sincerely apologize for any inconvenience. Your bank statements were received, and we will investigate the issue promptly.
Improving Customer Service: Your feedback about the service you received from Nomasonto is valuable, and we take it seriously. We are committed to improving our customer service and ensuring that your experience is more positive in the future.
Please be assured that we are dedicated to resolving these issues and providing you with a satisfactory resolution. If you have any additional information or questions related to this matter, please feel free to share them with us.
We value your business and your feedback, and we hope to regain your trust in our services. If you wish to discuss this matter further or have any additional concerns, please do not hesitate to reach out to our customer support team.
Thank you for taking the time to bring this matter to our attention, and we are committed to addressing and improving your experience.
Sincerely,
Me&You Management
Me&You Mobile's replyOfficial
08 Nov 2023, 08:04Good Day ,
I want to extend our sincerest apologies for the issues you've encountered, and I appreciate your patience in sharing your concerns with us. Your experience does not meet the standard of service we aim to provide, and we are committed to addressing and resolving this matter.
Regarding the overcharging and billing dispute, please allow us to outline the steps we will take to address the situation:
Billing Review: Our team will conduct a thorough review of your billing history, including the overcharging and the additional charges after canceling your subscription. We will ensure that the billing reflects the correct transactions.
Bank Statements: We understand that providing bank statements is a sensitive matter, and we sincerely apologize for any inconvenience. Your bank statements were received, and we will investigate the issue promptly.
Improving Customer Service: Your feedback about the service you received from Nomasonto is valuable, and we take it seriously. We are committed to improving our customer service and ensuring that your experience is more positive in the future.
Please be assured that we are dedicated to resolving these issues and providing you with a satisfactory resolution. If you have any additional information or questions related to this matter, please feel free to share them with us.
We value your business and your feedback, and we hope to regain your trust in our services. If you wish to discuss this matter further or have any additional concerns, please do not hesitate to reach out to our customer support team.
Thank you for taking the time to bring this matter to our attention, and we are committed to addressing and improving your experience.
Sincerely,
Me&You Management
I want to extend our sincerest apologies for the issues you've encountered, and I appreciate your patience in sharing your concerns with us. Your experience does not meet the standard of service we aim to provide, and we are committed to addressing and resolving this matter.
Regarding the overcharging and billing dispute, please allow us to outline the steps we will take to address the situation:
Billing Review: Our team will conduct a thorough review of your billing history, including the overcharging and the additional charges after canceling your subscription. We will ensure that the billing reflects the correct transactions.
Bank Statements: We understand that providing bank statements is a sensitive matter, and we sincerely apologize for any inconvenience. Your bank statements were received, and we will investigate the issue promptly.
Improving Customer Service: Your feedback about the service you received from Nomasonto is valuable, and we take it seriously. We are committed to improving our customer service and ensuring that your experience is more positive in the future.
Please be assured that we are dedicated to resolving these issues and providing you with a satisfactory resolution. If you have any additional information or questions related to this matter, please feel free to share them with us.
We value your business and your feedback, and we hope to regain your trust in our services. If you wish to discuss this matter further or have any additional concerns, please do not hesitate to reach out to our customer support team.
Thank you for taking the time to bring this matter to our attention, and we are committed to addressing and improving your experience.
Sincerely,
Me&You Management
Me&You Mobile's reply08 Nov 2023, 08:04
Official
Good Day ,
I want to extend our sincerest apologies for the issues you've encountered, and I appreciate your patience in sharing your concerns with us. Your experience does not meet the standard of service we aim to provide, and we are committed to addressing and resolving this matter.
Regarding the overcharging and billing dispute, please allow us to outline the steps we will take to address the situation:
Billing Review: Our team will conduct a thorough review of your billing history, including the overcharging and the additional charges after canceling your subscription. We will ensure that the billing reflects the correct transactions.
Bank Statements: We understand that providing bank statements is a sensitive matter, and we sincerely apologize for any inconvenience. Your bank statements were received, and we will investigate the issue promptly.
Improving Customer Service: Your feedback about the service you received from Nomasonto is valuable, and we take it seriously. We are committed to improving our customer service and ensuring that your experience is more positive in the future.
Please be assured that we are dedicated to resolving these issues and providing you with a satisfactory resolution. If you have any additional information or questions related to this matter, please feel free to share them with us.
We value your business and your feedback, and we hope to regain your trust in our services. If you wish to discuss this matter further or have any additional concerns, please do not hesitate to reach out to our customer support team.
Thank you for taking the time to bring this matter to our attention, and we are committed to addressing and improving your experience.
Sincerely,
Me&You Management
I want to extend our sincerest apologies for the issues you've encountered, and I appreciate your patience in sharing your concerns with us. Your experience does not meet the standard of service we aim to provide, and we are committed to addressing and resolving this matter.
Regarding the overcharging and billing dispute, please allow us to outline the steps we will take to address the situation:
Billing Review: Our team will conduct a thorough review of your billing history, including the overcharging and the additional charges after canceling your subscription. We will ensure that the billing reflects the correct transactions.
Bank Statements: We understand that providing bank statements is a sensitive matter, and we sincerely apologize for any inconvenience. Your bank statements were received, and we will investigate the issue promptly.
Improving Customer Service: Your feedback about the service you received from Nomasonto is valuable, and we take it seriously. We are committed to improving our customer service and ensuring that your experience is more positive in the future.
Please be assured that we are dedicated to resolving these issues and providing you with a satisfactory resolution. If you have any additional information or questions related to this matter, please feel free to share them with us.
We value your business and your feedback, and we hope to regain your trust in our services. If you wish to discuss this matter further or have any additional concerns, please do not hesitate to reach out to our customer support team.
Thank you for taking the time to bring this matter to our attention, and we are committed to addressing and improving your experience.
Sincerely,
Me&You Management
RM
Rishadh M's updateReviewer Update
07 Dec 2023, 18:52I have still not received an account reconciliation or a refund from Me and You Mobile. I have been contacted by 2 gentlemen named Dalvin and Prenolin. the amount that is supposed to be refunded is incorrect and they are now ignoring me once again.
This company has no integrity or accountability.
This company has no integrity or accountability.
RM
Rishadh M's update07 Dec 2023, 18:52
Reviewer Update
I have still not received an account reconciliation or a refund from Me and You Mobile. I have been contacted by 2 gentlemen named Dalvin and Prenolin. the amount that is supposed to be refunded is incorrect and they are now ignoring me once again.
This company has no integrity or accountability.
This company has no integrity or accountability.