Lowest customer service & the highest rates – guaranteed!

<p>When I heard about ME & You Mobile, I was excited and thought that it would change the landscape of the mobile telephone industry in South Africa. I was very eager and got a few of my friends and family to support the company. Sad to say that it has not lived up to expectation and actually in most ways has been an epic fail - worse than any of the other mobile networks.</p> <p> </p> <p>I have experienced issues with billing - out of data bundle usage based on no notification as they called it. However, from that time on, I monitored my usage via the online and App portals. The most recent billing issue stated that I had depleted my monthly 5GB bundle. However, I had screenshots that proved otherwise - daily screenshots showing what the billing was as of the days in question, when I have meant to have depleted my data bundle. As a concession, Me & You Mobile offered to credit me with the amount over and above my credit limit, but I would still pay for out of data bundle usage to the value of my credit limit. I found this to be very disturbing, given the information that I had provided them.</p> <p> </p> <p>Before this issue could be resolved, my App and online portal stopped working. The network was apparently was going through an upgrade - since middle October 2016!!!! To this day, the upgrade is still ongoing, with fixes to the bugs that it came with. For the past 6/7 weeks, I have spent an average of 1 hour per day with the staff at Me & You Mobile. I can safely say that there is ZERO ACCOUNTABILITY. Customers get shoved from pillar to post. If you do not follow, you will not get any feedback and no priority will be given to your case. At one point a consultant had the gaul to tell me that I was not the only customer facing a particular situation, I should simply bear with them!!</p> <p> </p> <p>And now it has become blatantly obvious that billing at the company cannot be trusted. Me & You Mobile have debited my account for billing that was not resolved and although they have promised on many occasions to call back and resolve the situation, they continue to hide away in the hope that I will stop enquiring about it. I'm sorry, that will not be the case.</p> <p> </p> <p>After an episode with one of the consultants, I was so frustrated that I requested to leave the network. I cancelled the service, but had to spend 3 days calling in for them to finally release my line to port to another network.</p> <p> </p> <p>Me & You Mobile, my advice to you is that you need to start looking at what you promised and deliver on it. You need to treat us as customers, be accountable, give us feedback and provide a transparent service. STOP HIDING BEHIND FACELESS DEPARTMENTS AND PROCESSES. I wil not be paying for the December 2016 bill under any circumstance and I will get my November bill halved, given that service was "okay" for nearly half of November. I expect a full credit of my credit limit to the extent that it was utilised for out of data bundle.</p> <p> </p> <p>If you offer a service, make sure it works <br />- you cannot provide a notification service to alert customers that their data bundle has been depleted and you put in a clause that gives you indemnity should the system fail to work<br />- you cannot have an online and app profile that you provide for customers' use but turn around and refute the information shown by your systems<br />- you cannot be in the service industry, but refuse to be customercentric<br />- you cannot charge us for the issues that you have failed to fix/identify or have gone wrong that we as customers did not contribute to</p> <p> </p> <p>Many of us have suffered great losses owing to loss to connectivity, many of us have been frustrated beyond measure, many of us have been shocked by the lack of customer service. ME & YOU MOBILE DESERVES A ZERO RATING.</p> <p> </p> <p>Looking at all the dissatisfied customers sharing their reviews here, does Me & You Mobile not see that the problem is internal?</p> <p> </p> <p>Your customer service is applaling; your lack of communication especially as you are going through issues is appalling; the manner in which you are handling your issues is appalling.</p> <p> </p> <p>WE ARE INDEED PAYING THE HIGHEST RATES FOR THE LOWEST (CUSTOMER) SERVICE!!!!</p>