Line soft Blocked, call center agents lies

<p>Hi </p> <p> </p> <p>I am Lebo, i had lost my bank cards and as a result had to make a maual payment for my line to be unlocked. I was told more than ones that if i make payment, this like will be operational. But this was untrue, after making a payment i received an sms that i neded to make another payment or else my line will be deactivated at the end of november, when i called the call center i was told that i needed to reapply for a new line as my "old" one is no longer active. I have sent them the sms over three times and they are trying to justify their mistake, as a customer i am very unhappy with their way of doing things , i hope that my line will be active again soon. </p>