ML
Mohammed L
1 reviews | Active since Dec 2015
18 Dec 2015, 12:40
Line cancelled
I had a call from someone at your call centre saying that my line will be cancelled unless I migrate to the higher package. I am on the unlimited talk for R300. Reason she gave is because they say I havent used data which 'apparently' was part of the terms and conditions. This was never stipulated to me when i took out the contract. Nevertheless, based on the number of complaints i seen here it seems that everyone is unhappy with the service. Its a ploy to get people to migrate the to higher package. Im sure that you will lose a lot of subscribers based on your attitude. I was about to take out additional sims for 5 of my family members.<br>
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Me&You Mobile's replyOfficial
18 Dec 2015, 13:51Hello molaher03,
Thank you for your post. Upon taking up the contract there is a Fair use policy which forms part of the agreement that you would have had to agree to before taking out the contract. We have these clauses in place to ensure that all of our customers have access to our product offering. We do apologise for the inconvenience this has caused however the fair use policy will be upheld.
Warm Regards
me&you mobile
Thank you for your post. Upon taking up the contract there is a Fair use policy which forms part of the agreement that you would have had to agree to before taking out the contract. We have these clauses in place to ensure that all of our customers have access to our product offering. We do apologise for the inconvenience this has caused however the fair use policy will be upheld.
Warm Regards
me&you mobile
Me&You Mobile's reply18 Dec 2015, 13:51
Official
Hello molaher03,
Thank you for your post. Upon taking up the contract there is a Fair use policy which forms part of the agreement that you would have had to agree to before taking out the contract. We have these clauses in place to ensure that all of our customers have access to our product offering. We do apologise for the inconvenience this has caused however the fair use policy will be upheld.
Warm Regards
me&you mobile
Thank you for your post. Upon taking up the contract there is a Fair use policy which forms part of the agreement that you would have had to agree to before taking out the contract. We have these clauses in place to ensure that all of our customers have access to our product offering. We do apologise for the inconvenience this has caused however the fair use policy will be upheld.
Warm Regards
me&you mobile