JC
Johan C
1 reviews | Active since Jan 2019
25 Oct 2023, 08:33
Let it be known
Always problems. Not a month goes by where there is not an issue. 1. Debit orders not requested from account. They simply suspend the service and don’t communicate. 2. E-sim simply just fail and your left with no connection. 3. Be prepared to wait 5 minutes for help @ the call centre 4. This is my true experience and i am thinking of moving away
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Replies (1)
Me&You Mobile's replyOfficial
26 Oct 2023, 08:32 Good Morning , Johan
I want to start by expressing our sincere apologies for the ongoing issues and frustrations you've experienced with our service. Your feedback is essential to us, and we are committed to improving your experience.
I understand that you have encountered several recurring issues, and I'd like to address each of them:
If you are considering moving to another service provider, we'd like to discuss your concerns and explore potential solutions that may help improve your experience with us. Please consider reaching out to our customer support team at *** so that we can work together to find a resolution.Your satisfaction is important to us, and we hope to regain your trust and provide you with a more seamless experience. We value your time as a customer and would appreciate the opportunity to make things right.
If you have any further questions or need assistance with any of these issues, please feel free to reach out to us.
Thank you for your feedback and for considering us as your service provider.
Sincerely,
Me&You Support Team
I want to start by expressing our sincere apologies for the ongoing issues and frustrations you've experienced with our service. Your feedback is essential to us, and we are committed to improving your experience.
I understand that you have encountered several recurring issues, and I'd like to address each of them:
- Debit Orders: We're sorry to hear that you've had issues with debit orders not being requested from your account. This is certainly not the experience we aim to provide. We will investigate this issue to ensure that future billing processes run smoothly.
- E-SIM: We acknowledge your frustration with E-SIM failures, which can leave you without a connection. This is a critical concern, and our technical team will work diligently to prevent such disruptions in the future.
- Call Center Wait Times: We understand that long wait times at our call center can be frustrating. We are continually working to enhance our customer support services to reduce wait times and provide you with more efficient assistance.
If you are considering moving to another service provider, we'd like to discuss your concerns and explore potential solutions that may help improve your experience with us. Please consider reaching out to our customer support team at *** so that we can work together to find a resolution.Your satisfaction is important to us, and we hope to regain your trust and provide you with a more seamless experience. We value your time as a customer and would appreciate the opportunity to make things right.
If you have any further questions or need assistance with any of these issues, please feel free to reach out to us.
Thank you for your feedback and for considering us as your service provider.
Sincerely,
Me&You Support Team
Me&You Mobile's reply26 Oct 2023, 08:32
Official
Good Morning , Johan
I want to start by expressing our sincere apologies for the ongoing issues and frustrations you've experienced with our service. Your feedback is essential to us, and we are committed to improving your experience.
I understand that you have encountered several recurring issues, and I'd like to address each of them:
If you are considering moving to another service provider, we'd like to discuss your concerns and explore potential solutions that may help improve your experience with us. Please consider reaching out to our customer support team at *** so that we can work together to find a resolution.Your satisfaction is important to us, and we hope to regain your trust and provide you with a more seamless experience. We value your time as a customer and would appreciate the opportunity to make things right.
If you have any further questions or need assistance with any of these issues, please feel free to reach out to us.
Thank you for your feedback and for considering us as your service provider.
Sincerely,
Me&You Support Team
I want to start by expressing our sincere apologies for the ongoing issues and frustrations you've experienced with our service. Your feedback is essential to us, and we are committed to improving your experience.
I understand that you have encountered several recurring issues, and I'd like to address each of them:
- Debit Orders: We're sorry to hear that you've had issues with debit orders not being requested from your account. This is certainly not the experience we aim to provide. We will investigate this issue to ensure that future billing processes run smoothly.
- E-SIM: We acknowledge your frustration with E-SIM failures, which can leave you without a connection. This is a critical concern, and our technical team will work diligently to prevent such disruptions in the future.
- Call Center Wait Times: We understand that long wait times at our call center can be frustrating. We are continually working to enhance our customer support services to reduce wait times and provide you with more efficient assistance.
If you are considering moving to another service provider, we'd like to discuss your concerns and explore potential solutions that may help improve your experience with us. Please consider reaching out to our customer support team at *** so that we can work together to find a resolution.Your satisfaction is important to us, and we hope to regain your trust and provide you with a more seamless experience. We value your time as a customer and would appreciate the opportunity to make things right.
If you have any further questions or need assistance with any of these issues, please feel free to reach out to us.
Thank you for your feedback and for considering us as your service provider.
Sincerely,
Me&You Support Team