AS
Andre S

1 reviews | Active since Nov 2017

03 Nov 2017, 13:08

Increase price without notification

Was happy with the service until today, I added a 5GB internet bundle to my account every month for R299. Today I see they pushed up the price by R100 and the unlimited calls by R50. I got a message about the R50 increase in the price for the unlimited calls, but they "forgot" to let me know about the data increase and just added it to my bill for the end of the month. So my new opinion on Me&You mobile... Stay away. I have cancelled my account, let us see how much more they try and milk out of me.

0
Replies (4)
Me&You Mobile
Me&You Mobile's reply03 Nov 2017, 14:33
Official

Hi There

“Thank you for taking the time to bring this matter to our attention.
We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter.
We will get back to you as soon as possible.

Kind Regards

The meandyou mobile team”

Best regards,

Me&You Mobile
Me&You Mobile's reply03 Nov 2017, 14:38
Official

Hi Andre

Thank you for your enquiry

Kindly note we have tried to contact you however we are told that your number does not exist.

Please provide an alternative contact number as well as a more suitable time to contact you.

Kind Regards

Best regards,

AS
Andre S's update13 Feb 2018, 04:13
Reviewer Update
After cancelling with you, I tried to port my number to another service provider. Me&You did not "release my number, and when you finally did, the company trying to port my number also cancelled the porting. So now I lost my number I had for the last 10 years. That is why you cant get hold of me on that number.
AS
Andre S's update13 Feb 2018, 04:15
Reviewer Update
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