Incorrect billing every month

<p>I am completely frustrated by the non-existent service and constant system errors. I am incorrectly billed on every invoice.</p> <p>I have spent hours on the line every single month with the call centre and sent many emails; no manager or resolution is ever in sight. To be told over and over again that my invoice is correct, that it doesn't matter that there was no way to check my bill or that I didn't receive an SMS notification that I was nearly out of data or out of data. I would always buy a top up bundle before ever using out of data bundle rates! I keep being told by consultants that I should monitor the usage-how could I for the week that your systems were being 'upgraded'. I was charged this month and last month for out of bundle data usage without any notifications!!! You claimed responsibility for your errors but your clients must foot the bill! I'm sorry but that is not ethical or fair business practice. You claim liability but stand firm in making sure the customers hands are tied.</p> <p>This is probably going to be brushed aside but I just hope that it'll be here to save someone else from going through the same thing. </p> <p>I am going to consult a lawyer on how the CPA can protect people from practices like this. </p>