1 reviews | Active since Jul 2016
If excuses were pennies...
Experienced problems again. After my first complaint - I had no problems for atleast 2 weeks, thereafter - the same chain of stories. Router isn't working - must be the sim, I'm told that I don't have any data - which was false, I was promised that the issues were escalated and that it would be dealt with. Waiting time - one to two days before any feedback was provided. Each time it's the same lame old excuses. Router still not working since Wednesday, still no possible outcome, nothing resolved. Told to wait 24 - 48 working hours. This means - another weekend with connection issues. Sad thing is - vodacom backup ****le works perfectly - no problems. I guess I should rather stick to Vodacom than Me&you mobile. Sad part - I have to complain and post on Hello Peter in order to get any form of positive results. If I don't call / email every few hours - I don't get any feedback at all.
I'm sorry to hear about the ongoing issues you're experiencing with your router and mobile service. It's frustrating when technical problems persist, and I appreciate your patience in sharing your concerns with us. Your experience does not meet the standard of service we aim to provide, and we are committed to addressing and resolving this matter.
As per conversation on 30 November and 5 December 2023, your
query has been escalated to the technical team and will give feedback as soon as
.Please be assured that we are dedicated to resolving these issues and providing you with a satisfactory resolution. If you have any additional information or questions related to this matter, please feel free to share them with us.
We value your business and your feedback, and we hope to regain your trust in our services. If you wish to discuss this matter further or have any additional concerns, please do not hesitate to reach out to our customer support team.
Thank you for taking the time to bring this matter to our attention, and we are committed to addressing and improving your experience.
Sincerely,
Me&You Management
I'm sorry to hear about the ongoing issues you're experiencing with your router and mobile service. It's frustrating when technical problems persist, and I appreciate your patience in sharing your concerns with us. Your experience does not meet the standard of service we aim to provide, and we are committed to addressing and resolving this matter.
As per conversation on 30 November and 5 December 2023, your
query has been escalated to the technical team and will give feedback as soon as
.Please be assured that we are dedicated to resolving these issues and providing you with a satisfactory resolution. If you have any additional information or questions related to this matter, please feel free to share them with us.
We value your business and your feedback, and we hope to regain your trust in our services. If you wish to discuss this matter further or have any additional concerns, please do not hesitate to reach out to our customer support team.
Thank you for taking the time to bring this matter to our attention, and we are committed to addressing and improving your experience.
Sincerely,
Me&You Management