I left Melon due to poor and signed up Me & you Mobile

I left Melon due to poor and signed up Me & you Mobile. Paid over R400 for the sim and service in advance and wanting to keep my old number. Requested a port of old number which will take up between 48 and 72 hours. Monday the 12th was 192min, and phone was still not ported. Lu has been trying his best with no successes. He lodges an email / complaint to his technical dept and they don't get back to him, meaning we get no feedback. When contact 140, I wait up to 56min before some answers from the call centre. No direct contact with technical dept. Almost time for the next payment without service already paid for