1 reviews | Active since Nov 2016
I have been offline since last week sunday over 7days
<p>I have contacted you daily, it took your team 72hrs just to start looking at my problem. it is now 180hrs i am without connectivity!!! <br />This is rediculous and the only answers I get is it is with our IT department and i was told it was actually working on wednesday as they could make calls but i couldnt and still cant. <br />I followed up every day and then get told we will escalate it on friday. This is really poor service.</p>
Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. One of our senior consultants will be in contact with you shortly.
Many thanks,
meandyoumobile
Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. One of our senior consultants will be in contact with you shortly.
Many thanks,
meandyoumobile
Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. One of our senior consultants will be in contact with you shortly.
Many thanks,
meandyoumobile
Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. One of our senior consultants will be in contact with you shortly.
Many thanks,
meandyoumobile
Thanx for the call, a call back was promised 2hrs after which i didnt recieve. Its now 10 days with not being able to call or use my data.
Thanx for the call, a call back was promised 2hrs after which i didnt recieve. Its now 10 days with not being able to call or use my data.
Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconveniences caused and assure you that we are investigating this matter.We will get back to you as soon as possible
Kind Regards
The meandyou mobile team
Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconveniences caused and assure you that we are investigating this matter.We will get back to you as soon as possible
Kind Regards
The meandyou mobile team
Approaching week 2 and I still cannot phone or use my data. No clear answers as to why yet. They still working on it. How difficult can this be....
Approaching week 2 and I still cannot phone or use my data. No clear answers as to why yet. They still working on it. How difficult can this be....
We apologise for the inconvenience caused thus far. We are aware that the query has been ongoing with no resolution provided as yet.We are working on getting the matter resolved with urgency. As per our conversation yesterday we are still awaiting the response from the IT Department. One of our consultants will be in contact with you shortly to provide further assurance.
Your patience is much appreciated
Kind Regards
The meandyou Mobile Team
We apologise for the inconvenience caused thus far. We are aware that the query has been ongoing with no resolution provided as yet.We are working on getting the matter resolved with urgency. As per our conversation yesterday we are still awaiting the response from the IT Department. One of our consultants will be in contact with you shortly to provide further assurance.
Your patience is much appreciated
Kind Regards
The meandyou Mobile Team
Looks like I have solved the issue myself. I did point out to your consultant that I have a -R600 on my account. I had set my limit to R50 as on the R299 unlimited packaged with 5gigs of data I should not need to spend any money on the account. How I can have a bill of R600 I dont know. Please remove the Credit from my account and deduct the time I was offline due to your inability to find such a simple problem even when pointed out to you.
Looks like I have solved the issue myself. I did point out to your consultant that I have a -R600 on my account. I had set my limit to R50 as on the R299 unlimited packaged with 5gigs of data I should not need to spend any money on the account. How I can have a bill of R600 I dont know. Please remove the Credit from my account and deduct the time I was offline due to your inability to find such a simple problem even when pointed out to you.
Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. One of our senior consultants will be in contact with you shortly.
Many thanks,
The meandyou Mobile Team
Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. One of our senior consultants will be in contact with you shortly.
Many thanks,
The meandyou Mobile Team
I spoke to Philisiwe yesterday and told them what was actually the problem as to why my sim card was not working. She said my Data had not been loaded at all so I have a bill of R700 now. She said she would get IT to load prorata data and that I couldnt use it until such time. Its now the next day and the data has not been loaded yet.....
Would really love to come and see your operation there and why they miss simple issues and unable to resolve them speedily. The fact that my data wasnt even loaded is shocking.
Will wait and see how this plays out and if I get charged or not and whether my 15 days without connectivity gets creditted.
I spoke to Philisiwe yesterday and told them what was actually the problem as to why my sim card was not working. She said my Data had not been loaded at all so I have a bill of R700 now. She said she would get IT to load prorata data and that I couldnt use it until such time. Its now the next day and the data has not been loaded yet.....
Would really love to come and see your operation there and why they miss simple issues and unable to resolve them speedily. The fact that my data wasnt even loaded is shocking.
Will wait and see how this plays out and if I get charged or not and whether my 15 days without connectivity gets creditted.
Hi there,
Please note that your query has been escalated to our IT support Team. You will be contacted with feedback shortly. We do apologise for any inconvenience's caused.
Kind Regards
The meandyou Mobile Team
Hi there,
Please note that your query has been escalated to our IT support Team. You will be contacted with feedback shortly. We do apologise for any inconvenience's caused.
Kind Regards
The meandyou Mobile Team