I feel ******!

<p>So for the past almost year I have been raving to all of my friends and family and getting them to take the leap to join Me&You Mobile with their great plans and tarrifs. Over the past 2 weeks there have been numerous upgrades happening for which I tried my best to be prepared for. On Saturday morning of the 8th of October I called the customer care to find out what my data usage was to which they said they could not tell me. So I bought a 5gb package to protect myself and carried on as usual. On the 14th of October my phone was soft locked and on the 15th of October after having found that I had gone over my credit limit the past weekend before buying the data bundle by like R100 I increased it to R300 and checked that I still had a lot of my data bundle left over. </p> <p>So this past Sunday I checked my account to make sure I did not need to buy a new budle yet and it showed still R215 used and 800mb left- I adjusted my phone data levels according to this and carried on. So on Monday after being on Wifi all day I checked again and still only R215 used of the R300 and still had a few hundred mb left- enough that I thought I could wait another day before buying- I wish I had a screen shot of this. This was at 16:56. Then as soon as I had left wifi around 17:30 I realised that I had no data signal to which I thought there may be a network problem. At 17:42 I tried to make a call and heard a message that my account was suspended. I called customer service and waited for like 8 minutes to speak to Kashmira. I thought there was a Cell C problem as there was no way I had reached a credit limit due to the data being off and being on unlimited call package. To my shock I was informed that i had "used R2500" of data over my limit and the only way to get it back online was to increase my credit limit. Kashmira was not understanding at mys hock and disbelief of the situation! How on earth could my bill change so fast without data being used? I was furious and her responses just made it worse as she was just telling me the limit is not garuanteed and the reason my account jumped like this was because it "must have been updated". </p> <p>I put a R300 limit on my account as that is the most I am willing to pay above my account. I trusted that if I reched this limit that I would be cut off and that I would get some sort of warning. They are currenty "verifying the data use" to which I was told I would have to wait 48-72 hours for. When I asked for it to be expidited they just said there were many in the queue.</p> <p> </p> <p>Seriously Me&You what kind of a relationship is this? I kept on looking at my account to check on the state of affairs even at 16:54 and within an hour get this shocking news. I WISH I had taken a screen shot of what the PC account showed me. How could my bill jump so high as over 800% of the limit I gave? I seriously can not believe that this can be ethical. </p> <p> </p> <p>This is seriously unacceptable as a mobile provider that claims to be better value and to allow the customer to manage their own accounts. Please-> please resolve this as I have seriously stuck my head out for your company more than a few times and now I am treated as filth.</p> <p> </p> <p>I swear this to be the truth-> I really did continuosly check to see my state of affairs to make sure that I buy my next data bundle at the right time. </p>