1 reviews | Active since Nov 2016
HORRIBLE SERVICE
<p>Absolutely horrible service being offline for one and a half weeks and they always are doing system upgrades which cause your line to be disconnected for a few days at a time. Stay away!</p>
Please accept our apologies for the above incident. We do apologise for the disappointing experience and assure you that we will be investigating this matter. We will contact you with feedback directly.
Kind Regards
The meandyou mobile team
Please accept our apologies for the above incident. We do apologise for the disappointing experience and assure you that we will be investigating this matter. We will contact you with feedback directly.
Kind Regards
The meandyou mobile team
As per our discussion, We are investigating the problem with your line and will be in contact with you once a resolution has been received.
Kind Regards
The meandyou mobile team
As per our discussion, We are investigating the problem with your line and will be in contact with you once a resolution has been received.
Kind Regards
The meandyou mobile team
Yep, you guys dont seem to understand, we have on multiple occassions INVESTIGATED THE ISSUE and timeously reported back on the same problem and that it will be sorted out in a few hours, then later went on to state that I must contact Cell C directly as there is no issue with my line. Then I get a call to ask me what the problem is! You then question the fact that M&Y advised me to go directly to Cell C to resolve my issue. I have all this in written correspondence. I am irritated with your lack of internal correspondence with this issue. Why is it so many times, M&Y calls me to ask what problem I am having? Its the same issue which you keep telling me is being or already resolved.
Yep, you guys dont seem to understand, we have on multiple occassions INVESTIGATED THE ISSUE and timeously reported back on the same problem and that it will be sorted out in a few hours, then later went on to state that I must contact Cell C directly as there is no issue with my line. Then I get a call to ask me what the problem is! You then question the fact that M&Y advised me to go directly to Cell C to resolve my issue. I have all this in written correspondence. I am irritated with your lack of internal correspondence with this issue. Why is it so many times, M&Y calls me to ask what problem I am having? Its the same issue which you keep telling me is being or already resolved.
We do understand that your query had been investigated previously, we are working on resolving the issue you are experiencing with your line. We apologise for the inconvenience caused, we will contact you directly once a resolution has been provided.
Kind Regards
The meandyou mobile team
We do understand that your query had been investigated previously, we are working on resolving the issue you are experiencing with your line. We apologise for the inconvenience caused, we will contact you directly once a resolution has been provided.
Kind Regards
The meandyou mobile team
How appropriate, now my phone is offline altogether.
Telkom mobile here i come, lets hope your service is better.
How appropriate, now my phone is offline altogether.
Telkom mobile here i come, lets hope your service is better.
We apologise for the inconvenience caused, your line is offline due to the technical support team working on getting the problem resolved with your line. Once this has been corrected we will be in contact with you.
Kind Regards
The meandyou mobile team
We apologise for the inconvenience caused, your line is offline due to the technical support team working on getting the problem resolved with your line. Once this has been corrected we will be in contact with you.
Kind Regards
The meandyou mobile team
Your consultant told me yourll are having another system error and hence alot of clients are offline! Please stop lying! I have never ever took to public platforms when a service provider in any field has support issues, but its the constant cover ups and blame-game that leaves a bad taste with me.
Your consultant told me yourll are having another system error and hence alot of clients are offline! Please stop lying! I have never ever took to public platforms when a service provider in any field has support issues, but its the constant cover ups and blame-game that leaves a bad taste with me.
Please provide us with your Rica serial number at the back of your simcard for the number: ***. We require this number to have the problem resolved. We have tried contacting you but could not reach you.
Kind Regards
The meandyou mobile team
Please provide us with your Rica serial number at the back of your simcard for the number: ***. We require this number to have the problem resolved. We have tried contacting you but could not reach you.
Kind Regards
The meandyou mobile team
I tried to port to telkom last thursday and the port was cancelled, according to M&Y, even with no service, I still have to pay the upcoming month and then cancel the M&Y service in order for Telkom to take over the line.
i now surrended to the fact that I am being held hostage here, but just want my phone online now, I sent through the RICA info yesterday and not resolution yet.
Its now more than 2 weeks that I am offline. I was promised 2-24 hours resolution everyday since my initial call.
Karisha Govender, how much more should i take of your incompetence ??? Please DONT CALL ME to tell me that you working on the problem, either fix it or refund me for the 2 weeks of being offline, then release my line to telkom mobile as you obviously don't have a service to offer.
I tried to port to telkom last thursday and the port was cancelled, according to M&Y, even with no service, I still have to pay the upcoming month and then cancel the M&Y service in order for Telkom to take over the line.
i now surrended to the fact that I am being held hostage here, but just want my phone online now, I sent through the RICA info yesterday and not resolution yet.
Its now more than 2 weeks that I am offline. I was promised 2-24 hours resolution everyday since my initial call.
Karisha Govender, how much more should i take of your incompetence ??? Please DONT CALL ME to tell me that you working on the problem, either fix it or refund me for the 2 weeks of being offline, then release my line to telkom mobile as you obviously don't have a service to offer.
We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter.We will get back to you as soon as possible
Kind Regards
The meandyou mobile team
We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter.We will get back to you as soon as possible
Kind Regards
The meandyou mobile team
Still offfline ! What else is new ??????
Still offfline ! What else is new ??????
As per our discussion the issue has been identified with your account and the IT department is currently working on the issue. We will be in contact with you shortly to advise of a resolution.
Kind Regards
The meandyou mobile team
As per our discussion the issue has been identified with your account and the IT department is currently working on the issue. We will be in contact with you shortly to advise of a resolution.
Kind Regards
The meandyou mobile team