Horrible service

About a month ago I sent a mail to enquire about the recommended routers on their website. I wanted to find out where would be the best places to buy one of these options - at the time I was unaware that these devices can be bought from them directly. I received a response back stating that my case has been resolved but no one even rep**** to me. Only a week ago I received a mail saying “sorry for the bad service etc.”

So after contacting support and finding out that I can actually buy a router from them, I decided to place an order along with a sim (BIG MISTAKE). I asked Support to send me a full invoice along with their banking details. They provided me with the banking details along with an amount to be paid.

On the 5th of March I sent support the POP and a few hours later they sent me another email with more costs that they didn’t tell me about hence me asking for a FULL INVOICE. So I paid those extra costs and sent support another POP. I had to pay for activation fee (fair enough) and delivery fee which they state on their website that delivery is FREE??? And there’s no specification that delivery is ONLY FREE FOR SIMS AND NOT FOR THE ROUTERS.

Today is the 9th of March and I have received no confirmation / order / waybill number. I phoned the support line a few times and each time I’m told that I will get a reply on my 9 emails that I have sent the past week trying to follow up.

I’ve requested (TWICE VIA EMAIL AND ONCE TELEPHONICALLY) that I want a refund but no response.

Absolutely pathetic service and Would recommend this company to NO ONE!!!