HAS MY ACCOUNT BEEN LOCKED?
I posted on your Facebook page with no feedback. I have zero access to the network.
The data usage indicated by my phone was just under 4Gbs (and this is always accurate).
I have logged into my account on your website and it has different information. The screenshot below shows that my account is R2.69 over the credit limit but I got no warning SMS's about my usage AT ALL. I have not made calls exceeding R50. This is *******!! My bill so far indicated that I am now paying R100 more than I signed up for - promotional or not. When did this increase take affect? You did not inform us about the increase and it is not something that I have budgeted for. This is absolute ****************! On another note, my usage indicated above does not reflect my bill.
This needs to be addressed immediately.
Hi Danielle
Thank you for taking the time to bring this matter to our attention.
We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter.
We will get back to you as soon as possible.
Kind Regards
The meandyou mobile team
Hi Danielle
Thank you for taking the time to bring this matter to our attention.
We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter.
We will get back to you as soon as possible.
Kind Regards
The meandyou mobile team
Hi Danielle
Thank you for your enquiry.
Kindly note we have had a look into your account.
You have depleted your Monthly Voice and Data bundle for this month.
We have logged a requested with our I.T. department to provide a breakdown of Your Out-Of-Bundle usage.
This query has been logged with ***.
We have requested confirmation of the Tariff increase Notification for you as well.As per our Telephone conversation, once feedback is received on the above matters, we will be in contact with you to advise.
Kind Regards
TheMeAndYouMobile Team
Hi Danielle
Thank you for your enquiry.
Kindly note we have had a look into your account.
You have depleted your Monthly Voice and Data bundle for this month.
We have logged a requested with our I.T. department to provide a breakdown of Your Out-Of-Bundle usage.
This query has been logged with ***.
We have requested confirmation of the Tariff increase Notification for you as well.As per our Telephone conversation, once feedback is received on the above matters, we will be in contact with you to advise.
Kind Regards
TheMeAndYouMobile Team