Great service bad just don't expect any support if anything goes wrong.

Item: Me&You Mobile
Rating: 1
Author: Kgopotso M

I enjoyed using their esim and started recommending it to friends and family up until their payment gateway started acting up. My payments kept failing but one of the payments went out of my bank account but never loaded on the SIM. So I reached out to them for help. I was notified that someone would reach out to me shortly. To my surprise, when that individual reached out for my details, her email came with another email saying my ticket was resolved. Great service just don't expect any customer service.

Helpful (0)

Replies (1)

Me&You Mobile's replyOfficial

19 Apr 2023, 08:12

Dear Kgopotso Mokgadi

Thank you for bringing this to our attention. We are sorry to hear that you experienced issues with our payment gateway and that your payment did not reflect on your eSIM. We understand the frustration this must have caused and apologize for any inconvenience caused.

We are glad to hear that you were satisfied with the service provided by our team. However, we apologize for any confusion caused by the premature closure of your ticket.

We assure you that we take all customer feedback seriously, and we will investigate the root cause of the payment gateway issue to ensure that it does not recur in the future.

If you have any further concerns, please do not hesitate to contact us ***

Thank you for your continued support. Regards Prenolin

Me&You Mobile's reply19 Apr 2023, 08:12

Official

Dear Kgopotso Mokgadi

We are glad to hear that you were satisfied with the service provided by our team. However, we apologize for any confusion caused by the premature closure of your ticket.

We assure you that we take all customer feedback seriously, and we will investigate the root cause of the payment gateway issue to ensure that it does not recur in the future.

If you have any further concerns, please do not hesitate to contact us ***

Thank you for your continued support. Regards Prenolin