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MH
Michael H

1 reviews | Active since Sept 2018

06 Sept 2018, 08:53

Great Customer Service - NOT!!!!!

I contacted the Me&You call centere to inquire about a SMS I received indicating that my monthly debit order was R1066 for the month and not the normal just over R400. I was informed by the agent that I aparently used more data than I have purchased and an additional R600 was added to my account. The FUNNY thing is that my data was switched off at all times, I am the only person using my phone.

I asked to speak to a manager and went through the whole issue again. I asked them to stop the Debit order until we have sorted out the issue and have received a detailed statement from CellC.

I was informed by the manager that they have stoped the debit order and that my phone will not be blocked and that they will contact me within a day or two.

I have not had any calls or SMS's from them at ALL, and my line is now suspended??????

This is absolutely GREAT customer service and communication with your client!

0
Replies (6)
Me&You Mobile
Me&You Mobile's reply06 Sept 2018, 09:13
Official

Hi Michael

Thank you for taking the time to bring this matter to our attention.
We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter.


We will get back to you as soon as possible.


Kind Regards
The meandyou mobile team

Me&You Mobile
Me&You Mobile's reply06 Sept 2018, 14:18
Official

Hi Micheal


Thank you for taking my call.

Kindly view email which was sent to you with regards to your data usage which was received from the network.


I will be in contact with you tomorrow should you have further questions on the report.


Kind Regards
The meandyou mobile team

MH
Michael H's update26 Sept 2018, 22:22
Reviewer Update
Thank you for your standard replies above, I would like to inform the public that it might seem that you response and act on complaints.... it is nothing more than nicely worded responses to create the impression that the matter is resolved.... IT IS NOT!!! Your service is shocking and You have NOT resolved my issue!
Me&You Mobile
Me&You Mobile's reply27 Sept 2018, 10:14
Official

Hi Micheal

Kindly note our manager for me&you mobile is trying to get in contact with you from yesterday to assist with your query further, however , she was unsuccessful.

She will attempt to contact you today.

Kind Regards
The meandyou mobile team

MH
Michael H's update01 Oct 2018, 06:26
Reviewer Update
Thank you for your standard reply above.... PLEASE note this matter is NOT resolved. And you debited my account with R1504.10 on the 28th.......So now you taking DATA and MONEY from customers. I am not satisfied with your Managers response. I want written confirmation from Cell C. Your customer service is a joke!
MH
Michael H's update04 Oct 2018, 12:34
Reviewer Update
This is now rediculous to say the least, you have debited my account WITHOUT permission for an amount of R1504,10. I expect the money to be back into my account TODAY 4 October 2018. Please do not reply with one of your general responses.....this MATTER is not resolved! Still waiting for your email from your Managing Director as communicated with me.... no response!