For a brand new network...

For a brand new network, they have a few things to learn. I was extremely excited at the prospect of becoming a subscriber. So much so that I cancelled my contract with more than 13 months to go with another Service Provider. Of course doing this cost me several thousand rands but it was worth it, or so I thought. I even complimented their CEO as I was excited at their Unlimited Offering. It would seem that their product is great, but their service... not so much so. This is why:<br> <br> Firstly, porting in took more than 2 days. Closer to 3 unless I'm mistaken. I had to phone several times to query what was happening. Eventually I was ported. Then they didn't include a PIN or PUK number on the sim card nor it's pack that it came in. I of course locked my phone when starting it up last night and could only call them this morning to get my PUK number. Even the call-centre agent was surprised that there was no pin number on my pack.<br> <br> Yesterday I spoke with a 'supervisor' named Karen. Karen told me she would call me back. She didn't. Today I left her two messages. Still no call. Finally, on my third attempt we spoke. She was completely unhelpful. I love their product but that's all!!!