Hellopeter
Share Your Experience
CB
Catherine B

1 reviews | Active since Sept 2018

25 Sept 2018, 11:06

FALSE ADVERTISING - BUNCH OF *******

I have the same problem as Zaid V. This simm was bought for business purposes. The lady using this simm, certainly did not hit the 150 LIMITED unlimited calls.

You are a bunch of *******!!!!!!!!!

I happliy paid the R349 plus ac tivation fee up front, then first I received a bill of R638 and this month a bill of R1131.

If this amount is debited off my account - I will sue the **** out of you.

Mark my words.

I tried cancelling. I changed the details from my workers details to mine when I first got the simm, it happens to still be on her name. My banking details. So no one can help me.

You want a fight I will give you one. You are total **********. Disgusting!!!!!!

0
Replies (6)
Me&You Mobile
Me&You Mobile's reply25 Sept 2018, 11:19
Official

Hi Catherine

Thank you for taking the time to bring this matter to our attention.
We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter.


We will get back to you as soon as possible.


Kind Regards
The meandyou mobile team

CB
Catherine B's update25 Sept 2018, 11:41
Reviewer Update
Once again, I got a parrot consultant on the other side of the line. Did not hit the 150 number but went over the 30 min mark. LIMITED unlimited calls. Should have just gone to Vodacom and get out a contract, it ill be cheaper. FALSE ADVERTISING - you want a fight, bring it on!!!! For all the clients that would like to get there money back, please contact me on ********** . I'm taking this further. This country is filled with a bunch of ****** and I do not see how they must get away with this.
CB
Catherine B's update25 Sept 2018, 11:54
Reviewer Update
As per the Consumer Protection Act - please see 3 and 4: Right to disclosure - disclosure is upfront, not after the product has already be purchased. The South African Consumer Protection Act, No 68 of 2008 was signed on 24 April 2009 and the purpose of the Act is to protect the interests of all consumers, ensure accessible, transparent and efficient redress for consumers who are subjected to abuse or exploitation in the marketplace and also to give effect to internationally recognised consumer rights. The Consumer protection Act define a consumer as any person to whom goods and services are marketed, who is a user of the supplier’s goods, enters into a transaction with the supplier or service provider of any services and products. As a consumer you have certain rights and you must know your rights and consumers should be aware that they are entitled to enforce their rights. The consumer protection act and the Bill of Rights allow consumer certain rights and these include the following: Right to privacy. Right to choose your product. Right to fair and honest dealing. Right to disclosure of information. Right to fair and responsible marketing. Right to accountability by suppliers. Right to fair value, good quality and safety. Right to fair, just and reasonable terms and conditions. Right to Equality in the consumer market and protection against discriminatory marketing.
Me&You Mobile
Me&You Mobile's reply25 Sept 2018, 12:43
Official

Hi Catherine

As per our telephonic conversation,

Upon investigation we have found that you are liable for the out of bundle usage incurred on your calls over 30 minutes as per our fair usage policy.


You have agreed to the terms&conditions of the fair usage policy on sign up.A welcome call was also done to give you more information on the unlimited talk plan.


Thank you for taking my call.

Kind Regards
The meandyou mobile team

CB
Catherine B's update25 Sept 2018, 12:58
Reviewer Update
Yes, A welcome call after the simm card arrived and was paid for
CB
Catherine B's update25 Sept 2018, 12:58
Reviewer Update
Yes, A welcome call after the simm card arrived and was paid for