1 reviews | Active since Jul 2011
Fair Usage Policy
<p>I am customer of Me&you Mobile since June 2015 on the Unlimited Package.</p> <p>I received an sms from the Service Provider stating that I am in breach of contract because I am not using enough data to keep up with the "Fair Usage policy"</p> <p>I then receive another sms stating that I have been move to a R300 bundle because of the breach.</p> <p> </p> <p>I then called the call centre to find out the problem and I was told that I was R14 short of the fair usage policy for data. Therefore I am "banned" for the unlimited service and no longer would be able to get the service.</p> <p> </p> <p>Two Points,</p> <p>1. Data services in my area is extremely poor and only receive Edge instead of the occassional 3G/HSDPA services. So how in the world can a customer be resposible for not using such pathetic data services.</p> <p>2. How as a business can you treat a paying customer, by banning them from services because they are R14 short from the acceptable R50 data usage policy?????? What sort of ludricous business practice is that????</p> <p> </p> <p>Call centre consultants are trained to give a flying ,you know what, about customers and access to management is practically impossible. <br /><br />Appalling!!!!!</p>
Thank you for your patience. We are currently investigating the account and will be in contact with you shortly about how the fair usage policy works.
Kind Regards
The meandyou mobile team
Thank you for your patience. We are currently investigating the account and will be in contact with you shortly about how the fair usage policy works.
Kind Regards
The meandyou mobile team
As per out conversation, we will do a follow up about the network in your area. We will be in contact to provide you with feedback.
Kind Regards
The meandyou mobile team
As per out conversation, we will do a follow up about the network in your area. We will be in contact to provide you with feedback.
Kind Regards
The meandyou mobile team
As per our conversation we have not received the network complaint back via e-mail. Once this is provided then only can your request be submitted. We have tried to contact you but could not reach you. Please contact us once the message has been received.
Kind Regards
The meandyou mobile team
As per our conversation we have not received the network complaint back via e-mail. Once this is provided then only can your request be submitted. We have tried to contact you but could not reach you. Please contact us once the message has been received.
Kind Regards
The meandyou mobile team
Email sent. Please check again. Thanks.
Email sent. Please check again. Thanks.
Got a call from the service provider representative, Narisha. Acknowledged that service in my area is poor after getting an investigation done by CellC on my claims of poor network.
However, regardless of the findings, I am still barred from using the unlimited service.
Have immediately app**** for cancellation on my service and would take my business elsewhere. Would definitely not reccomend any one to use this service.
Got a call from the service provider representative, Narisha. Acknowledged that service in my area is poor after getting an investigation done by CellC on my claims of poor network.
However, regardless of the findings, I am still barred from using the unlimited service.
Have immediately app**** for cancellation on my service and would take my business elsewhere. Would definitely not reccomend any one to use this service.
As per our discussion, you were advised of the terms and conditions of having the unlimited talk package. We apologise for not being able to keep you on the unlimited package as you had breached the terms and conditions and we have sent out notifications advising you of the breach. We wish you everything of the best as it was a pleasure to have you as customer with meandyou mobile and your support was valued.
Best wishes
The meandyou mobile team
As per our discussion, you were advised of the terms and conditions of having the unlimited talk package. We apologise for not being able to keep you on the unlimited package as you had breached the terms and conditions and we have sent out notifications advising you of the breach. We wish you everything of the best as it was a pleasure to have you as customer with meandyou mobile and your support was valued.
Best wishes
The meandyou mobile team