SW
Siobhan W

1 reviews | Active since May 2016

26 Oct 2016, 08:56

Endless issues

<p>Me&You mobile has undergone systems upgrades. Ones where your account balance was unavailable online. I wasn't informed of these upgrades. I also wasn't notified when my data was about to run out, when I was about to reach my credit limit, when my data did run out and when I exceeded my credit limit.</p> <p>I'm not surprised as there is always something wrong with this account. When I called the contract centre they didn't say "we're so sorry for the inconvenience, here is complementary data," they said, "there's nothing we can do."</p> <p>To all potential and current customers, read all of the small print in the terms and conditions (inclu. Half an hour call limit), make sure you always check your account balance (when the systems aren't down) and allocate plenty of time every month to spend on the phone to the call centre.</p>

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Replies (2)
Me&You Mobile
Me&You Mobile's reply26 Oct 2016, 10:20
Official

Thank you for bringing this to our attention. We apologize for any inconvenience caused, we are currently investigating the current usage on your account and will provide you with a response shortly.

Kind Regards

The meandyou mobile team

Me&You Mobile
Me&You Mobile's reply28 Oct 2016, 11:46
Official

we have tried contacting but reached voicemail, please provide us with an alternate number that we can contact you on.

Kind Regards

The meandyou mobile team