Due to your systems down I get penalise

<p>I am on an unlimited talk package which cost me R300 p/m.</p> <p>Once I received the notification that I have reached 50% of unique numbers dialled I normally called in on a frequent basis to see where I stand.</p> <p>I called in last week and the lady whom assisted me advised me that you had an technical error and the latest reading is from the 19th of the month. She gave me the figures and I were happy.</p> <p>Yesterday I called again and I were told that I have dialed 162 unique numbers.</p> <p>Dear Me&You, I bring my side to call in and see where I stand, I do understand that you had an system error and could not assist me.</p> <p>Since I were informed yesterday that I have exceeded my unique list of numbers dialed and what is stated in your T's & C's I am a little concerned as I am not happy to be migrated to a R300,00 prepaid package. </p> <p>IF your system were fully functional I could have prevent it from exceeding the limit.</p> <p> </p> <p>Please advise where we will go from here.</p>