JH
Jaun H
1 reviews | Active since Dec 2012
14 Feb 2024, 10:16
Debit orders not being allocated to our account and, and, and
Me You debited amounts of our acc that does not reflect on our statement. We were also informed via sms that our account is in arrears after seeing the deductions that has been made. To avoid our employees being cut of (As so often happens with me you mobile because of numerous excuses) we paid the amount as stipulated on the sms. We then phoned meyoumobile support on 09/02/2024 at 10:24am and spoke to Shawn. We informed Shawn of all the above. We were then promised that this would receive immediate attention and that he would send us an email after the call with our current statements. This, as most promises from meandyoumobile, never happened.
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Me&You Mobile's replyOfficial
16 Feb 2024, 14:09 Good Day Juan ,
Thank you for reaching out to us regarding the recent deductions from your account and the arrears notification you received via SMS. I apologize for any inconvenience this may have caused and assure you that your concerns are our top priority.
Upon reviewing your account, I understand the urgency of resolving this matter promptly. To assist you further and ensure that your account is accurately reflected and any discrepancies are rectified, I have escalated your case to our senior support team for immediate attention.
Our team is currently investigating the deductions that do not reflect on your statement and the arrears notification you received. Additionally, I have personally followed up with Shawn regarding the promise made during your call on 09/02/2024, and I will ensure that he provides you with the necessary updates and statements as promised.
Please be assured that we are committed to resolving this issue and providing you with the necessary assistance. I will personally monitor the progress of your case and keep you updated every step of the way.
Thank you for your patience and understanding as we work to resolve this matter. If you have any further questions or concerns, please don't hesitate to contact me directly at ***.
Best regards,
Me&You Support Team
Thank you for reaching out to us regarding the recent deductions from your account and the arrears notification you received via SMS. I apologize for any inconvenience this may have caused and assure you that your concerns are our top priority.
Upon reviewing your account, I understand the urgency of resolving this matter promptly. To assist you further and ensure that your account is accurately reflected and any discrepancies are rectified, I have escalated your case to our senior support team for immediate attention.
Our team is currently investigating the deductions that do not reflect on your statement and the arrears notification you received. Additionally, I have personally followed up with Shawn regarding the promise made during your call on 09/02/2024, and I will ensure that he provides you with the necessary updates and statements as promised.
Please be assured that we are committed to resolving this issue and providing you with the necessary assistance. I will personally monitor the progress of your case and keep you updated every step of the way.
Thank you for your patience and understanding as we work to resolve this matter. If you have any further questions or concerns, please don't hesitate to contact me directly at ***.
Best regards,
Me&You Support Team
Me&You Mobile's reply16 Feb 2024, 14:09
Official
Good Day Juan ,
Thank you for reaching out to us regarding the recent deductions from your account and the arrears notification you received via SMS. I apologize for any inconvenience this may have caused and assure you that your concerns are our top priority.
Upon reviewing your account, I understand the urgency of resolving this matter promptly. To assist you further and ensure that your account is accurately reflected and any discrepancies are rectified, I have escalated your case to our senior support team for immediate attention.
Our team is currently investigating the deductions that do not reflect on your statement and the arrears notification you received. Additionally, I have personally followed up with Shawn regarding the promise made during your call on 09/02/2024, and I will ensure that he provides you with the necessary updates and statements as promised.
Please be assured that we are committed to resolving this issue and providing you with the necessary assistance. I will personally monitor the progress of your case and keep you updated every step of the way.
Thank you for your patience and understanding as we work to resolve this matter. If you have any further questions or concerns, please don't hesitate to contact me directly at ***.
Best regards,
Me&You Support Team
Thank you for reaching out to us regarding the recent deductions from your account and the arrears notification you received via SMS. I apologize for any inconvenience this may have caused and assure you that your concerns are our top priority.
Upon reviewing your account, I understand the urgency of resolving this matter promptly. To assist you further and ensure that your account is accurately reflected and any discrepancies are rectified, I have escalated your case to our senior support team for immediate attention.
Our team is currently investigating the deductions that do not reflect on your statement and the arrears notification you received. Additionally, I have personally followed up with Shawn regarding the promise made during your call on 09/02/2024, and I will ensure that he provides you with the necessary updates and statements as promised.
Please be assured that we are committed to resolving this issue and providing you with the necessary assistance. I will personally monitor the progress of your case and keep you updated every step of the way.
Thank you for your patience and understanding as we work to resolve this matter. If you have any further questions or concerns, please don't hesitate to contact me directly at ***.
Best regards,
Me&You Support Team